For further information on passport & visa requirements click here

Please note that the location shown on our map is to be used as a guide only and the actual location of the property may differ

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods

Star rating standards may differ to that of the UK, depending on the country of travel

If you are driving to the airport in the UK, and book our package including flights, you may wish to add our Meet and Greet service. Take the hassle out of airport parking and have an official representative take your car on arrival, and it will be waiting for you on your return.

This can be added at the next stage of booking process where available.

Please note you cannot be guaranteed a specific make of car within a certain group.

The minimum age for driving a hire car in Austria is 21 and drivers must have held a full driving licence for a least 1 year.

The lead name on the booking will be confirmed as the named driver.  The named driver must present a credit card in their name when collecting the car (credit cards in other names will not be accepted).

The named driver must also present a full valid driving licence on collection of the vehicle and in some cases a credit card or cash deposit will be required.

Please ensure that you check your car hire documents carefully once received as this will advise if there are any taxes/charges to be paid locally as well as potential mileage restrictions.

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Flight Inclusive Offers
You will receive an email confirming your booking within the next 48 hours.

Please check all details on this confirmation are correct. If there are any discrepancies, please notify us as soon as possible.

The airline is ticketless and therefore, you will not receive any hard copy documents. You will however, receive an email from us detailing your flight information and reference number to enable you to manage your booking online via the airline website.

You will also receive an accommodation voucher for presentation at the hotel reception at point of check-in.

If you have booked transfers, Meet & Greet, car hire or airport lounges, you will receive a separate voucher for each of these services. Please note that transfer vouchers are sent directly from the transfer supplier.

Please do make sure that you either add Voyage Privé to your Safe Senders list or check your Junk mail regularly for your travel documents.

We will send all documents out as early as possible (subject to full payment being received) but you should receive all your documentation at least 10 days prior to departure.

If by any chance you have not received all the above by this time, please contact us at [email protected]

Accommodation Only
You will receive an email confirming your booking within the next 48 hours.

Please check all details on this confirmation are correct. If there are any discrepancies, please notify us as soon as possible.

You will also receive an accommodation voucher for presentation at the hotel reception at point of check-in.