Discover Tenerife: Iberostar Heritage Grand Mencey 5* - Tenerife - Up to 70% off | Voyage Privé

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We love

  • Exploring Santa Cruz aboard open-top bus, feeling Atlantic breeze, passing plazas, markets, palm-lined streets and coastal light.
  • Travelling through Teide landscapes, pine forests, volcanic plateaus and cloud seas, reaching Roques de García’s dramatic forms.
  • Enjoying the lush ambience of the tropical gardens and elegant colonial-style interiors at the beloved Iberostar Heritage Grand Mencey 5*.

Customer reviews

Discover Tenerife

Immerse yourself in the culture and natural beauty of Tenerife with these two included excursions.

 

Explore the streets of Santa Cruz and hop on and off the bus wherever you please, discovering the capital’s iconic landmarks and hidden gems at your own pace.

 

On an excursion to Teide, learn more about Spain’s highest volcano while admiring its breathtaking landscapes.

Santa Cruz de Tenerife City sightseeing tour

Step aboard the distinctive sightseeing bus and discover Santa Cruz in a relaxed and enjoyable way. With friendly staff and a multilingual audio guide, exploring the city becomes a true experience. This world-leading open-top bus tour shows you the city as you have never seen it before.

 

You can hop on and off as many times as you like at the various stops along the route. Discover the most beautiful attractions and points of interest at your own pace, or stay on board and enjoy a panoramic tour of the city. You can join at any stop, travel a section, get off to explore something, and then resume your journey whenever you wish.

 

During the tour, you will get to know Santa Cruz’s main monuments and highlights without relying on public transport. Thanks to the flexible hop-on hop-off system, you can easily create your own itinerary, fully tailored to your interests.

 

Stops:

  • Plaza de España
  • Palmetum
  • Auditorio
  • Avenida Tres de Mayo
  • Estadio Heliodoro Rodríguez López
  • Plaza Weyler
  • Plaza Los Patos
  • Parque García Sanabria
  • Museo Militar
  • Mercado Nuestra Señora de África
  • Museo de Naturaleza y Arqueología
  • Casa del Carnaval

 

Practical information:

  • Full route duration: approx. 75 minutes
  • Timetable: 9:30am–7:30pm (last departure at 6:15pm)
  • Days: daily
  • Languages: adult audio guide in 11 languages (Spanish, English, French, German, Italian, Portuguese, Chinese, Dutch, Polish, Swedish and Norwegian) and children’s audio guide in 5 languages (Spanish, English, German, French and Italian)
  • Recommended: comfortable shoes, sunglasses and sun protection

 

Included:

  • 24-hour bus ticket
  • Route with stops at major attractions
  • Free parking at El Corte Inglés + 10% discount card
  • Multilingual audio guide for adults and children

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Teide Volcano excursion (without cable car)

Discover Teide in the most comfortable, sustainable and captivating way on this guided excursion combining nature, culture and discovery. There is no need to drive or search for parking: you will be collected near your hotel and taken to Europe’s most visited national park, accompanied by an official guide and the Teide Legend digital audio guide.

 

Along the way, admire ever-changing landscapes shaped by altitude: historic villages, pine forests, the magical sea of clouds and vast volcanic plateaus. Enjoy unforgettable stops such as the Roques de García, with the iconic Roque Cinchado, before continuing to the foot of Mount Teide. Here, you will learn how Spain’s highest volcano was formed, in an almost otherworldly setting.

 

The experience continues at the Teide cable car visitor centre, with access to the “Science and Legend” exhibition, where you can discover the mythical story of Guayota and the contrast between scientific understanding and Guanche mythology. You may also relax at Spain’s highest café-restaurant and visit the official souvenir shop.

 

Practical information:

  • Availability: Mondays and Fridays from Santa Cruz
  • Languages: German, English and Spanish from Santa Cruz
  • Recommended: warm clothing, comfortable shoes, sun protection, sunglasses due to intense brightness, water
  • Meeting point and time: Parque García Sanabria bus stop at 7:50am

 

Included:

  • Official guide in Spanish, German, English and French
  • Sustainable transport from the metropolitan area of Santa Cruz de Tenerife to visit Teide
  • Teide Legend digital audio guide (Android & iOS), available in Dutch, Spanish, English, German, French, Italian, Russian and Polish
  • Access to the “Science and Legend” exhibition at the Teide cable car visitor centre, with explanations in 8 languages via the Teide Legend audio guide

 

Not included:

  • Food and/or drinks (you may bring a snack or purchase one at the café-restaurant)
  • Teide cable car ticket
  • Guide in languages other than Spanish, German, English and French

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Iberostar Heritage Grand Mencey 5*

Set just moments from García Sanabria Park in a peaceful residential enclave, Iberostar Heritage Grand Mencey 5* is an elegant urban retreat where classic grandeur meets contemporary refinement.

 

Tropical gardens frame serene courtyards, where a central fountain brings gentle movement and calm beneath the island light. A refined outdoor pool offers a tranquil escape, surrounded by lush greenery and quiet terraces, creating an atmosphere of understated luxury, balance, and restorative calm in the heart of Santa Cruz.

Your room

Choose between a stay in a Garden View Room, a Superior Room, or a Junior Suite.

Garden View Room (31 m²)

Enjoy the relaxing setting of your Garden View Room with its lovely views. Between the quality amenities and the neat decoration, you will spend unforgettable moments here.

Superior Room (36 m²)

For extra space and style, the Superior Room is equipped with everything you need for a memorable stay.

Adults Adults
2 Adults
or
Adults
1 Adult
+
1 Child

Junior Suite (45 m²)

The sumptuous Junior Suites are as generously sized as they are luxurious, boasting their own living area and balcony or window. The views really are a sight to behold, overlooking the pretty courtyard and grounds.

Adults Adults Adults
3 Adults
or
Adults Adults
2 Adults
+
1 Child

Your dining choices

Just for you
Just for you:
  • 1 x complimentary Frozen Margarita cocktail at Iballa Cocktail Bar (per person, per stay)

This is a half board stay. Your breakfast and evening meal will be served in the main restaurant (excludes drinks).

On the terrace, Papa Negra serves inventive dishes crafted from locally sourced ingredients in an elegant setting. Los Menceyes offers a generous buffet breakfast, while its evening à la carte menu features signature creations and regional specialities such as grilled octopus. Los Laureles completes the hotel’s refined dining selection.

 

For an international twist, Kon·Tiki presents tartar, ceviche, tacos and octopus bao, accompanied by a varied cocktail menu on the terrace. Colmado 1917 provides an intimate, artisanal experience centred on local produce, while Duke blends ancestral Japanese techniques with Mediterranean character in a sophisticated fusion setting.

Your time

Just for you
Just for you:
  • 1 x Teide Tour excursion (without cable car)
  • 1 x Santa Cruz de Tenerife City sightseeing tour

Indulge in rest and rejuvenation at Spa Sensations at the hotel. Relax and revive yourself in the thermal circuit area, which boasts facilities such as a sauna, foot bath, Turkish steam bath, dry heat experience, hydrotherapy pool, plunge pool, Jacuzzi, sensation showers, relaxation room and two outdoor pools.

Included extras

Santa Cruz de Tenerife City sightseeing tour

Included extras

Step aboard the distinctive sightseeing bus and discover Santa Cruz in a relaxed and enjoyable way. With friendly staff and a multilingual audio guide, exploring the city becomes a true experience. This world-leading open-top bus tour shows you the city as you have never seen it before.

Teide Volcano excursion (without cable car)

Included extras

Discover Teide in the most comfortable, sustainable and captivating way on this guided excursion combining nature, culture and discovery. There is no need to drive or search for parking: you will be collected near your hotel and taken to Europe’s most visited national park, accompanied by an official guide and the Teide Legend digital audio guide.

 

Optional excursions

Cruise on a Flipper Uno sailboat

Optional excursions

Set off on an unforgettable 3-hour cruise from Los Gigantes, featuring spectacular cliffs, a swim in crystal-clear waters, lunch on board and the chance to discover marine mammals with a specialist guide.

Medieval epic at San Miguel Castle - ticket only

Optional excursions

Experience a grand spectacle of knights and feast as in the Middle Ages in an authentic castle, with epic battles and a royal banquet.

Visit to an authentic Tenerife farm with wine tasting

Optional excursions

Visit an authentic Tenerife farm and discover the artisanal production of award-winning cheeses, with a tasting of local wines.

Siam Park entrance ticket

Optional excursions

Enjoy an unforgettable day at Siam Park, the best water park in the world on Tenerife, with thrills, family fun and spectacular attractions for all ages.

Included services

Assistance at your destination

Included services

For a worry-free holiday, please use our assistance throughout your stay (welcome at the airport, emergency number, excursion tips).

Your journey to Tenerife

Flights:

You will be able to choose your airline and flight times when you make your booking, in either Economy, Premium, or Business class, depending on the destination and carrier. This flight may include one or more stopovers.

 

Please review your flight options carefully as departure and arrival airports may differ, in order to offer the best price. 

Luggage information

Luggage, meals and other services on board may be subject to an additional fee on certain airlines. It is possible to view details of luggage allowances when you choose your flights at the next stage of the booking process. If luggage is not included with your flight, please go to the airline's website before your departure to purchase your luggage for an additional fee.

For domestic flights, airlines do not always offer the option of reserving luggage. In this case, you will need to pay for it at the airport counter.

You will receive all the information you need to check in for your flights after you have made your reservation.

Santa Cruz de Tenerife

On the northeastern coast of Tenerife, the capital Santa Cruz de Tenerife blends cosmopolitan charm with the wild beauty of the Canary Islands. Once a historic port, today it’s a vibrant, sun-kissed city where palm-lined avenues meet modern art museums, colourful markets and the rhythm of island life. Beyond its lively streets lie volcanic landscapes, black-sand beaches and charming villages — the perfect contrast between culture and nature that makes Tenerife so captivating year-round.

 

 

Must-sees:

  • Mount Teide National Park: A UNESCO World Heritage Site dominated by Spain’s highest peak — explore by hike or cable car for breathtaking views.
  • Auditorio de Tenerife: Santiago Calatrava’s futuristic architectural icon, hosting concerts and operas by the sea.
  • Playa de las Teresitas: A golden-sand beach framed by turquoise waters and palm trees, just minutes from the city.
  • La Laguna: A beautifully preserved colonial town and university hub with cobbled streets and pastel façades.
  • Mercado de Nuestra Señora de África: The beating heart of Santa Cruz, brimming with island flavours and local produce.

 

 

Culinary culture:


Tenerife’s gastronomy is a feast of Atlantic freshness and volcanic flair. Savour papas arrugadas with spicy mojo sauce, grilled fish straight from the coast, or gofio, a local grain dish with ancient roots. Pair your meal with a glass of Malvasía wine from the island’s sun-drenched vineyards, and finish with tropical fruits or rich local honey.

 

 

Dive deeper:


Beyond its beaches and nightlife, Tenerife reveals a softer, more authentic side. Stroll through Anaga Rural Park, where misty laurel forests meet dramatic cliffs, or discover fishing villages like San Andrés. Visit in February for the Santa Cruz Carnival, one of the world’s most spectacular celebrations, filled with music, colour and exuberant costumes. Inland, quiet hamlets, banana plantations and star-filled skies await those who wander off the beaten path.

 

 

Good to know:


Santa Cruz de Tenerife is about 15 minutes from Tenerife North Airport and 45 minutes from Tenerife South Airport. The island enjoys a mild, spring-like climate all year, with the best hiking conditions from October to May. The local currency is the euro (€).

Weather

Jan
min : 14°C max : 20°C
Feb
min : 14°C max : 20°C
Mar
min : 15°C max : 21°C
Apr
min : 15°C max : 22°C
May
min : 16°C max : 23°C
Jun
min : 18°C max : 26°C
Jul
min : 20°C max : 28°C
Aug
min : 21°C max : 29°C
Sep
min : 21°C max : 27°C
Oct
min : 19°C max : 26°C
Nov
min : 17°C max : 23°C
Dec
min : 15°C max : 21°C

In more detail

Practical information about the property and your trip:
This property is not accessible to people with reduced mobility.
The number of rooms at this property: 261

Check-in time: 15:00
Check-out time: 12:00

Pets are not permitted.
Your stay may be subject to an additional city or tourist tax payable directly to the hotel, which is not included in our nightly rate. Please check with hotel directly for further information.

 

 

Important details about your hotel:

Check-in and check-out outside the hotel's standard times are subject to availability and may incur additional fees, please check with the hotel prior to your visit.

Please note, any included meals are usually served at the hotel’s main buffet restaurant (unless stated otherwise). Alternative food and beverage outlets may not be applicable to your board basis and/or available at selected times only. Please see directly with the hotel for further details of your board conditions.

Hotel facilities

  • 24-hour reception
  • Press and magazines
  • Lift
  • Air conditioning
  • Indoor parking
  • Wi-Fi
  • Laundry service

Room are equipped with*:

  • Safe
  • Tea and coffee
  • Hairdryer
  • TV
  • Air conditioning
  • Shower
  • Bathrobes
  • Minifridge

Restaurant and bar facilities

  • Papa Negra Restaurant
  • Los Menceyes Restaurant
  • Los Laureles Restaurant (à la carte)
  • Kon·Tiki Restaurant (à la carte)
  • Colmado 1917 Restaurant
  • Duke Restaurant
  • Iballa Cocktail Bar
  • Casino Bar

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Sauna
  • Hammam
  • Spa
  • Fitness centre
  • Shop
  • Tennis court
  • Casino

*Certain facilities/ services are subject to a surcharge payable on-site.
Some facilities may not be available.

 

A warm welcome

We offer you a warm welcome to your holiday destination, and our partners are committed to ensuring your well-being.

If booking as a solo traveller, room type is not guaranteed. You may be placed in a single, double or twin room, based on availability.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made at the hotel.

Although we endeavour to provide up-to-date information, we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

Your contract

If you book a package that includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package that does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as an agent for the accommodation provider.

Please read our booking conditions before confirming your holiday. 

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to 70% off
  • For all inquiries, refer to our help centre available 24/7
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