Hotel Puerto Palace 4* - Puerto de la Cruz - Up to -70% | Voyage Privé

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We Love

  • Escape to the blissful island of Tenerife for a sublime stay at the Hotel Puerto Palace 4*.
  • Here, our members will be immersed in splendour, as they enjoy delicious dining opportunities, fantastic wellness facilities and unbeatable service.
  • During their stay, our members may choose between two Double Rooms, both of which include indulgent half board dining - the 1st child aged 11 or under will even stay for free with this exceptional break!

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Your Destination

The largest island in the Canary archipelago, Tenerife is situated 300 km west of Africa and around 1,300 km from the Spanish mainland. The island's diverse landscape reflects the various climates that can be experienced from one part of the island to the next - and the natural beauty is appreciated by nature lovers, active holidaymakers and families alike. Craggy cliffs rising from the ocean, beaches of fine, coloured sands, mountainous desert landscapes overlooking luscious green valleys, quaint secluded villages and chic harbour cities - it's all here just waiting to be discovered.

Hotel Puerto Palace 4*

Just for you
Just for you:
  • 1st Child up to 11 years old stays for free when sharing with 2 paying adults
The Hotel Puerto Palace 4* is a spacious, family-friendly resort in the heart of Puerto de la Cruz, just 10 minutes from the beach. Here, you'll find plenty of facilities to enjoy during your stay, including spacious swimming pools, some with whirlpools and a waterfall, as well as a separate children's pool, a tennis court, minigolf, volleyball, and a basketball court. Head to the hotel's buffet restaurant to indulge in a variety of local and international dishes, and make the most of nightly show cooking, before relaxing in one of the hotel's two bars - this is sure to be a relaxing, sun-soaked stay!

Some services may incur additional charges, payable locally.

Your Room

This offer is based on a stay in a Double Pool View Room (32m²).

Our members have the opportunity to Upgrade to a Double Sea View Room at the next stage of the booking process for an additional fee.

Just for you
Just for you:
  • Complimentary late check-out (extra 2 hours - subject to availability following request at the hotel)

Double Room (Pool or Sea Views)

You will stay in a modern Double Room, filled with plenty of amenities for a relaxing stay including a hairdryer, air conditioning, TV, and complimentary toiletries. Relax on your private balcony, and choose a room with either views over the hotel's pool or the gliterring expanse of the Atlantic Ocean!

Both Rooms Sleep up to

Adults Adults
2 Adults
1 Child

Please note: the bed for the 3rd guest sharing is likely to be a sofa bed or camp style bed.

Your Board Basis

This offer is based on a Half Board stay (Breakfast and evening meal served in the main restaurant - excludes drinks).

Just for you
Just for you:
  • Complimentary fruit basket upon arrival
Enjoy a Half Board dining basis during your stay at the Hotel Puerto Palace 4*, so you can sample all the delicious local and international food served at the hotel's buffet restaurant. In the evening, you can also catch exciting show cooking, or just head to the lobby bar for a drink to unwind after a day in the sun.

There is also a sports bar where you can catch live shows throughout the week, and you can also take advantage of a daily happy hour!

Please note: some dining outlets/menu items and premium, branded and international drinks may not be included and may incur a surcharge payable locally. Meals, snacks and drinks may be available at selected times only.

Your Time

Make sure to spend time in the 6.000 m2 expansive panoramic gardens at the Hotel Puerto Palace 4*, where you can relax and soak up the sun on terraces, or just wander amid tropical plants. Lounge in the hotel's spacious swiimming pools, with a waterfall and whirlpools, or head out to the beach in Puerto de la Cruz which is just a short walk away.

Your hotel also has plenty of sports facilities for those guests looking to stay active during their stay. Head to the tennis or basketball courts to work up a sweat, or unwind at the indoor gym. There is also a massage parlour where you can pamper yourself, and a pilates studio.

Your Journey to the Hotel Puerto Palace 4*

Flights: The flights included are with either a scheduled or no-frills airline and are subject to live availability and prices can change. You can choose your preferred departure times during the booking process. Please select your flight options carefully as departure and arrival airports may differ.

Transfers: It may be possible to add return transfers at the next stage of the booking process for an additional fee (flight inclusive offers only - subject to availability).

For inbound transfer arrangements please confirm with your transfer provider when you arrive. Alternatively, please check with the reception of your accommodation. If you still require assistance, please call the transfer provider directly. 

Car Hire: For the freedom to explore your destination at your own pace, Sixt car hire may be added at the next stage of the booking process for an additional fee (flight inclusive offers only - subject to availability and Sixt office opening times upon your arrival).


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Travel Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please click here.

Please note that the advice can change and consumers should continue to check it until they travel.

Entry Requirements

You must ensure you have a valid passport to travel on. 

If your passport describes you as a British Citizen, you do not need a visa to enter Spain. For non-British citizens, you should check the current entry requirements on the website of the Spanish Embassy.


Visit your health professional at least 8 weeks before your trip to check whether you need any vaccinations or other preventive measures.

If you are travelling to the EU, the UK government recommends that you have six months left on your passport on the date of your arrival to an EU country. You should also check when your passport was renewed.

If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. The UK Government has published a website tool to check the validity of your passport under these rules:

You can renew your passport online or by going to a Post Office with a Check and Send service:

If your passport does not meet the criteria for third-country nationals, you may be denied entry to any of the Schengen area countries. 

Please visit for further information.

Location Information

The address of your property: Calle Dr. Celestino Cobiella Zaera, 2, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain.

Distance from Santa Cruz de Tenerife Airport to the Hotel Puerto Palace 4*: 28.7 km / 30 minutes.

In More Detail

Please find practical information about the property and your trip: 

This property is not accessible to people with reduced mobility. 
Check-in time: 3 pm
Check-out time: before 12 pm

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

Hotel Facilities

  • Free Wi-Fi
  • Parking
  • Concierge
  • Multilingual Staff
  • Reception

Room Facilities

  • Hairdryer
  • Air conditioning
  • Minibar
  • TV
  • Wake-up service
  • Balcony
  • Toiletries
  • Telephone
  • Safe


  • Buffet restaurant
  • Lobby bar
  • Pool bar

Leisure Facilities

  • 6.000 m2 gardens
  • Swimming pools
  • Whirlpools
  • Children's swimming pool
  • Nudist rooftop terrace with swimming pool and jacuzzi
  • Tennis
  • Minigolf
  • Volleyball
  • Basketball
  • Petanque
  • Massages
  • Pilates
  • Gym
  • Nightly entertainment

Car Hire

Please note you cannot be guaranteed a specific make of car within a certain group.
The minimum age for driving a hire car in Spain is 21 and drivers must have held a full driving licence for a least 1 year.

The lead name on the booking will be confirmed as the named driver.  The named driver must present a credit card in their name when collecting the car (credit cards in other names will not be accepted).

The named driver must also present a full valid driving licence on the collection of the vehicle and in some cases, a credit card or cash deposit will be required.

Please ensure that you check your car hire documents carefully once received as this will advise if there are any taxes/charges to be paid locally as well as potential mileage restrictions.

Your Contract

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Important Information

If booking as a single traveller, room occupancy is not guaranteed. You may be placed in either a single, double or twin room, based on the availability of the property at the time. 

The location shown on our map is to be used as a guide only and the actual location of the property may differ.

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to -70%
  • Member services team available 7 days per week
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Carefully selected travel offers

Our offers are distinguished by their quality and the level of their services.

- Curated offers carefully selected by our travel experts.

- We are world recognised in the tourism industry.

- We are constantly improving the quality of our offers, thanks to on-going feedback from our members.

Exclusive prices and discounts of up to -70%

Our flash sales guarantee our members the best rates on the market.

- The 7-day flash sales can be extended or restocked in exceptional circumstances, when we have the opportunity to offer more available dates.

- We negotiate the best rates thanks to our highly regarded reputation and our evergrowing database of members.

- An exclusive discount based on the reference price provided by our partners and suppliers (maximum price advertised for a room and board basis, on a specific time period), guaranteed by means of contract for each sale.

- We offer reliable, responsive, high-quality service.

Quality service: informative, reliable & responsive

Our goal: to provide members with a unique and unforgettable travel experience.

- A simple, inspiring and innovative service, both on your computer and your mobile.

- On-site professional support for your queries.

- Our Customer Service team are available 7 days a week to support you before, during and after your trip.

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