If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Flight Inclusive Offers
You will receive an email confirming your booking within the next 48 hours.

Please check all details on this confirmation are correct. If there are any discrepancies, please notify us as soon as possible.

The airline is ticketless and therefore, you will not receive any hard copy documents. You will however, receive an email from us detailing your flight information and reference number to enable you to manage your booking online via the airline website.

You will also receive an accommodation voucher for presentation at the hotel reception at point of check-in.

If you have booked transfers, Meet & Greet, car hire or airport lounges, you will receive a separate voucher for each of these services. Please note that transfer vouchers are sent directly from the transfer supplier.

Please do make sure that you either add Voyage Privé to your Safe Senders list or check your Junk mail regularly for your travel documents.

We will send all documents out as early as possible (subject to full payment being received) but you should receive all your documentation at least 10 days prior to departure.

If by any chance you have not received all the above by this time, please contact us at customer.relations@voyageprive.com

Accommodation Only
You will receive an email confirming your booking within the next 48 hours.

Please check all details on this confirmation are correct. If there are any discrepancies, please notify us as soon as possible.

You will also receive an accommodation voucher for presentation at the hotel reception at point of check-in.

Please note that UK Citizens do not need to apply for visas in advance for Mexico. Tourist cards will be given to all passengers on the aircraft which must be filled out before landing  in Mexico. The tourist card needs to be kept for the duration of your stay and shown at the airport on departure. Failure to produce the tourist card will result in an additional cost of $295.

If you are travelling to the USA or choose a flight option with a US layover, the US authorities have introduced a requirement for passengers travelling under the Visa Waiver Programme (VWP), to register for Electronic Travel Authority. Passengers who have not applied for and received travel authorisation via ESTA prior to travel may be denied boarding, experience delayed processing, or be denied admission at the US port of entry. However, neither possession of a visa, nor meeting the basic requirements for travelling visa-free on the VWP, guarantees admission to the United States. As with most countries, the final determination of admissibility is made by immigration officials at the port of entry. Please remember that issue of ESTA does not guarantee admissibility to the United States - it is only part of the travel approval process. All queries in relation to this requirement should be addressed via the US Embassy Consular department.

Please remember that if you are refused boarding or denied admission at the US port of entry, you will still be subject to our cancellation charges in accordance with the terms of our contract with you.

How do I apply for ESTA?
There is an online application form which is available now at https://esta.cbp.dhs.gov. Prior to travel, you will need to visit this website and fill in the on-line application (currently in English only).

For further information on passport & visa requirements click here

The location shown on our map is to be used as a guide only and the actual location of the property may differ

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods

Star rating standards may differ to that of the UK, depending on the country of travel