Health 

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please click here. 

Please note that the advice can change and consumers should continue to check it until they travel. 

Entry Requirements 

If you are travelling to the USA or choose a flight which routes via the USA and are travelling under the Visa Waiver Programme (VWP), you must obtain an ESTA (Electronic System for Travel Authorisation) prior to departure. Passengers who have not received travel authorisation via ESTA prior to travel will be denied boarding. Please note that if you are denied from boarding or are not allowed into the US for any reason, you will still be subject to our cancellation charges in accordance with our terms and conditions.  
 
How do I apply for ESTA?  
Prior to departure, you will need to visit https://esta.cbp.dhs.gov and fill in the online application, ensuring you receive approval before you fly. 

Health 

For information about important health advice and any vaccinations required please visit www.gov.uk/foreign-travel-advice and https://travelhealthpro.org.uk/countries. 

If vaccinations or other preventive measures are required, you will need to visit your health professional at least 8 weeks before your trip.

You should take suitable steps to avoid being bitten by mosquitoes and ticks. There are occasional outbreaks of mosquito-borne diseases, including West Nile virus, eastern equine encephalitis, Dengue fever, Chikungunya virus, and tick-borne diseases such as Lyme disease.

Please note that passport, visa and health requirements can change. It is every traveller’s responsibility to ensure they have a valid passport, any required visas, and all the necessary vaccinations/health requirements as well as adequate insurance. 

Coronavirus (COVID-19)

Please note: Due to the ongoing Coronavirus (COVID-19) pandemic, the UK Government is currently requesting that all travellers returning to the UK, (with exceptions), must provide their journey and contact details up to 48 hours before arrival, and self-isolate at home for 14 days. These restrictions will be reviewed every three weeks. The Foreign & Commonwealth Office (FCO) currently advises British nationals against all but essential international travel, and this advice is also being kept under constant review.

At the Atelier Playa Mujeres 5*

This property is not accessible to people with reduced mobility.
The number of rooms at this property: 431
Check-in time: 3 pm
Check-out time: before 12 pm

Our price doesn’t include any additional taxes, which may be payable locally.

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

At the Citadines Connect Fifth Avenue New York 3*

This property is not accessible to people with reduced mobility.
Check-in time: 3 pm
Check-out time: before 12 pm

Our price doesn’t include any additional taxes, which may be payable locally.

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

Please note you cannot be guaranteed a specific make of car within a certain group.The minimum age for driving a hire car in Mexico is 21 and drivers must have held a full driving licence for a least 1 year. 

If you don't have a driver's license for the country you are travelling in, you will need either a European or international driving license.

The lead name on the booking will be confirmed as the named driver.  The named driver must present a credit card in their name when collecting the car (credit cards in other names will not be accepted).

The named driver must also present a full valid driving licence on collection of the vehicle and in some cases a credit card or cash deposit will be required.

Please ensure that you check your car hire documents carefully once received as this will advise if there are any taxes/charges to be paid locally as well as potential mileage restrictions.

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider. 

Please read our booking conditions before confirming your holiday.

If booking as a single traveller, room occupancy is not guaranteed. You may be placed in either a single, double or twin room, based on the availability of the property at the time. 

The location shown on our map is to be used as a guide only and the actual location of the property may differ.

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.