We Love —
- Floating in the rooftop infinity pool with panoramic views over the Caribbean Sea.
- Wandering from design-led interiors to white sands in under a minute.
- Savouring ceviche and sunset cocktails at Deck 5’s open-air rooftop.
New Voyage Privé —
Carefully selected by our experts especially for you
I've fallen in love with The Carmen Hotel. The location is ideal: right on the beach, a stone's throw from Quinta Avenida. The rooftop with infinity pool offers spectacular views, especially at sunset. The rooms are modern and comfortable, and the sea view is breathtaking. Ideal for an adult getaway, with attentive service and a relaxed yet chic atmosphere. A beautiful, exclusive address, perfect for recharging your batteries on the edge of the Caribbean.
The Carmen Beachfront Hotel 4* —
Just for you:
- Complimentary mobile internet during your trip
Perfectly poised on the Caribbean Sea and just a minute’s stroll from the legendary Quinta Avenida, the Carmen Beachfront Hotel is a four-star, adults-only hideaway that fuses sleek contemporary design with an unhurried, beachside rhythm. It’s all minimalist lines and mood lighting, an urban oasis made for chic escapism.
From the moment you step inside, the hotel feels like a well-kept secret—stylish, intimate, and quietly self-assured. Designed for those who prefer their sun-drenched stays with a dose of sophistication, this is where the vibrancy of Playa del Carmen meets the calm of curated luxury.
Your room —
Enjoy a stay in an Upgraded Reef Partial Ocean View King Suite.
Upgraded Reef Partial Ocean View King Suite (34 m²)
Spacious and bright, the Reef Partial Ocean View King Suite offers a living space as comfortable as it is refined. Sleek furnishings, natural tones and touches of vegetation make up this soothing room, where every detail has been taken care of. Its quality bedding and soundproofing promise a restful night's sleep.
Your dining choices
This is a bed and breakfast stay.
Dining here is as carefully considered as the interiors. At Kell, on the ground floor, expect refined Mexican dishes laced with international flair, all crafted from fresh, local ingredients in an intimate, design-led space. Upstairs at Deck 5, the mood is more relaxed. Caribbean light dishes, ceviches, and tapas are served with sweeping sea views and a laid-back soundtrack. As the sun sets, the rooftop transforms into a sociable hub where signature cocktails and curated playlists flow into the night.
Your time
Start the day with a dip in the rooftop infinity pool, then drift down to the private beach for an afternoon under a parasol. The Carmen Hotel invites guests to slow down with wellness treatments, massages, and generous sun-lounging—all set against a backdrop of sea and skyline.
Its central location makes it easy to slip away on adventures—think cenote swims, day trips to Tulum, or ferry rides to nearby Cozumel. But with the sun high overhead and a cocktail never far off, you may well choose to linger right where you are.
Included extras —
3GB included mobile internet data, to make your journey easier
Stay connected on the move with this exclusive mobile internet offer, perfect for modern travellers. Activate your included eSIM and enjoy connection wherever you go. Easily share your internet connection with friends and family without limits.
Please note: 3GB of internet data represents around 30 hours of web browsing/audio streaming or 3 to 4 hours of video streaming/social networking/video calls.
Optional excursions and extras —
Hardback photo album - 21x27 cm (24 pages)
Create a beautiful hardback photo album, personalised and printed on premium paper, to bring your holiday memories to life.
Pack of 50 classic photo prints - 10x15 cm
Preserve your favourite memories with this pack of 50 classic photo prints, easy to print in just a few clicks to display, share and relive every moment.
Chichen Itza trip
Chichen Itza is a UNESCO World Heritage Site and one of the Seven Wonders of the World. Join this guided tour and discover the fascinating world of Mayan culture, with a stop at a cenote for a refreshing swim in its clear waters.
Your trip to Mexico —
Flights:
You will be able to choose your airline and flight times when you make your booking, in either Economy, Premium, or Business class, depending on the destination and carrier. This flight may include one or more stopovers. Please review your flight options carefully as departure and arrival airports may differ, in order to offer the best price.
Luggage information
Luggage, meals and other services on board may be subject to an additional fee on certain airlines. It is possible to view details of luggage allowances when you choose your flights at the next stage of the booking process. If luggage is not included with your flight, please go to the airline's website before your departure to purchase your luggage for an additional fee.
For domestic flights, airlines do not always offer the option of reserving luggage. In this case, you will need to pay for it at the airport counter.
You will receive all the information you need to check in for your flights after you have made your reservation.
Playa del Carmen —
Cancun offers something for everyone, promising the best of the country's sun-soaked beaches, opulent all-inclusive resorts and dazzling turquoise waters, alongside fascinating Mayan ruins, quintessential Mexican culture and authentic cuisine. By day, Cancun offers its visitors first-class service and total relaxation, as the sprawling hotels showcase endless entertainment, delicious dining opportunities, blissful wellness facilities and contemporary furnishings, all nestled on a stretch of unspoiled sand. By night, entertainment beckons as the legendary clubs open up their doors and the party begins.
For those hoping for a sense of tradition and culture during their stay on the Yucatán Peninsula, Cancun also offers up ancient treasures, where towering stone temples and astounding cities that date back centuries lay nestled in verdant surroundings. From the dramatic coastal setting of Tulum to the jungle scenery and magical lagoons of Coba and the iconic Es Castillo pyramid of Chichen Itza, Cancun's surrounding ruins provide an incredible day trip in total, sun-kissed paradise.