Dreams Sapphire Resort & Spa 5* - Cancun - Up to 70% off | Voyage Privé

Irresistible offers on dream holidays, exclusively for our members.

Irresistible holiday offers every day, for members only

We love

  • Savouring the tropical luxury of Dreams Sapphire Resort & Spa 5* in a sun-soaked paradise where Caribbean elegance meets the endless blue sea.
  • Strolling through the peaceful charm of Puerto Morelos, captivated by the village’s authentic character and the wild beauty of its famous coral reef.
  • Opting for Offer 2 and unwinding at Secrets Tulum Resort & Beach Club 5*, a bohemian-chic sanctuary set among mangroves and cenotes.

Customer reviews

Set off to discover the Yucatán with your included car hire and experience the Riviera Maya in its two most captivating forms. Stay at Dreams Sapphire in Puerto Morelos, perfectly located to explore Chichén Itzá, mystical cenotes, and exciting water parks. Then, if you choose Offer 2, let yourself be enchanted by Secrets Tulum, where bohemian luxury and serene elegance await, overlooking the Mayan ruins and dreamy beaches. This perfect north-to-south combination offers complete freedom and zero constraints: explore the Yucatán’s treasures at your own pace, from turquoise seas and ancient cities to lush, vibrant nature.

Fanny
Travel expert for Mexico

Welcome to Mexico

Immerse yourself in the beauty of the Riviera Maya. Begin your journey at Dreams Sapphire Resort & Spa 5*, perfectly situated on the pristine shores of Puerto Morelos. Here, turquoise waters meet soft white sand, and your days can be filled with snorkelling on protected coral reefs, exploring charming local markets, or visiting nearby Mayan ruins and colonial towns, all at your own pace with an included car hire.

 

For a more exclusive experience, choose Offer 2 and continue your journey south to Secrets Tulum Resort & Beach Club 5*. Nestled along Tulum’s serene coastline, this sophisticated adults-only retreat offers a calm, romantic ambience with breathtaking views of the Caribbean Sea. Spend your days lounging on pristine beaches, exploring the iconic cliffside Tulum ruins, or taking a dip in a nearby cenote.

 

Our offers: 

Offer 1: Dreams Sapphire Resort & Spa 5*

 

Offer 2: Dreams Sapphire Resort & Spa 5* &  Secrets Tulum Resort & Beach Club 5*

  • 7 nights: 4 nights in Puerto Morelos + 3 nights in Tulum
  • 10 nights: 5 in Puerto Morelos + 5 nights in Tulum
  • 12 nights: 7 in Puerto Morelos + 5 nights in Tulum
  • 14 nights: 7 in Puerto Morelos + 7 nights in Tulum
  • 16 nights: 8 in Puerto Morelos + 8 nights in Tulum

 

 

Suggested itineraries:

7-night itinerary for Offer 1: 

Day 1 – Arrival: Cancún → Puerto Morelos
Pick up your car hire at Cancún airport and drive 20 minutes to the resort. Settle in with a stroll along the beach or a refreshing dip in the pool.

 

Day 2 – Discover Puerto Morelos
Explore the charming village with its iconic leaning lighthouse and lively town square. Snorkel on the protected coral reef or wander through the Dr Alfredo Barrera Marin Botanical Garden. Unwind at the resort in the afternoon.

 

Day 3 – Chichén Itzá & Valladolid
Set off early to Chichén Itzá (approx. 2h15), one of the New Seven Wonders of the World. Refresh in a cenote like Ik Kil or Suytun, then visit the colourful colonial town of Valladolid.

 

Day 4 – Nature & Adventure
Choose your adventure: Xcaret for culture, Xel-Há for snorkelling, or the Ruta de los Cenotes. Alternatively, spend a tranquil day on a quiet beach.

 

Day 5 – Akumal & Playa del Carmen
Swim with sea turtles in Akumal Bay, then continue to Playa del Carmen for lunch, shopping, and a stroll along the famous Quinta Avenida.

 

Day 6 – Tulum & Cenotes
Explore the dramatic cliffside ruins of Tulum overlooking the Caribbean. Take a refreshing swim in Gran Cenote or Dos Ojos, and relax at one of Tulum’s chic beach clubs.

 

Day 7 – Leisure day
Tailor your last day: discover Cozumel, explore the Cobá ruins, or find hidden beaches like Xcacel or simply unwind at the resort.

 

Day 8 – Departure
Drive to Cancún airport (approx. 25 min), return your car, and depart.

 

7-night itinerary for Offer 2: 

Days 1–4: Same as the Offer 2 itinerary 

 

Day 5 – Transfer to Secrets Tulum
Enjoy a leisurely morning at Dreams Sapphire, then drive approx. 1h15 to Secrets Tulum, with optional stops at Akumal or Playa del Carmen. Check in and soak in the romantic, exclusive ambience.

 

Day 6 – Discover Tulum
Visit the Tulum archaeological site (15 min from the hotel), relax on Playa Paraíso or at a beach club, and swim in a cenote.

 

Day 7 – Leisure Day
Explore Cobá, visit the Sian Ka’an reserve, or indulge at the spa and infinity pool at the resort.

 

Day 8 – Departure
After breakfast, drive approx. 1h30 to Cancún airport, return your car, and depart.

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Dreams Sapphire Resort & Spa 5*

Just for you
Just for you:
  • 1st child under 12 years old stays for free when sharing a room with two paying adults (excluding 28/03/26 - 12/04/26 and 18/07/26 - 28/08/26)
  • 2nd child under 12 years old stays for free when sharing a room with one paying adult (excluding 28/03/26 - 12/04/26 and 18/07/26 - 28/08/26)

Nestled along a crescent of powder-soft sand in Puerto Morelos, Dreams Sapphire Resort & Spa 5* rises with a serene elegance that balances vibrant energy and calm repose. The gentle scent of salt and tropical blooms drifts through open corridors, inviting a slow, indulgent awakening to each day. By night, lanterns along the pathways cast a soft, amber glow, and the rhythm of the surf offers a subtle lullaby.

 

Beyond the resort, the Yucatán Peninsula unfurls with a richness of experiences. Kayak through crystalline lagoons, explore hidden cenotes tucked beneath forest canopies, or wander the lively markets of nearby towns where the scent of freshly grilled seafood mingles with spices and citrus. Ancient Mayan ruins stand solemnly amid lush greenery, and evenings are punctuated by the distant murmur of mariachi bands and the shimmer of lanterns across the sea.

Your room

Choose between a stay in a Preferred Club Junior Ocean Front Suite or a Preferred Club Junior Beach Front Swim-Out Suite.

Preferred Club Ocean Front Junior Suite (48 m²)

Delight in a lavish stay in the Preferred Club Ocean Front Junior Suite. Relax in your own private hot tub with views of the ocean. Get a good night's rest on your two double beds and enjoy your Preferred Club amenities (same as the ones listed above).

Preferred Club Beachfront Swim-out Junior Suite  (48 m²)

Enjoy a luxe stay in the Preferred Club Beachfront Swim-out Junior Suite. Unwind and relax under the sun from your private pool, on your terrace with glistening views of the Caribbean Sea. The modern amenities and sleek decor make for a truly tranquil seaside getaway.

Your dining choices

This is an all inclusive stay. Your breakfast, lunch, and evening meal will be served in the main restaurant, with a selection of snacks and drinks. Please see the ‘details’ tab for more information.

Morning light fills the casual terraces of Revive and Barefoot Grill, where smoothies, juices, and light lunches mingle with the warmth of the sun and the gentle sea breeze. Seaside Grill and Portofino serve grilled and Italian delicacies, with dishes presented in ways that highlight colour, texture, and freshness, while Himitsu offers the theatre of teppanyaki tables and the subtle aromas of Asian spices.

 

As evening descends, the resort transforms. Rendezvous lobby bar and Sky Bar draw guests with artfully mixed cocktails, their citrus and herbal notes carried on soft ocean winds. Sugar Reef’s swim-up bar invites indulgence in chilled beverages, while Barracuda and Bluewater Grill combine ocean views with attentive service, ensuring every meal is immersive and restorative.

Your time

Just for you
Just for you:
  • $200 resort coupons per room per stay

Three luminous pools catch the sunlight, their surfaces reflecting the turquoise horizon. Guests can swim at their leisure or take to the ocean in kayaks and snorkel gear, while tennis, beach soccer, and nearby golf courses provide active engagement against the backdrop of the Riviera Maya.

 

Within the spa, soft scents of essential oils mingle with the warmth of heated rooms. Hydrotherapy circuits soothe tired muscles, hot stone and couples’ massages release tension, and seaweed body wraps nourish skin. 

Car hire:

Enjoy the freedom to explore with a Peugeot 208 or similar car hire included in your package.

 

Secrets Tulum Resort & Beach Club 5*

Nestled between lush jungle and powder-white beaches, Secrets Tulum Resort & Beach Club 5* invites you to discover a refined adults-only sanctuary in one of the Riviera Maya’s most captivating settings. Surrounded by natural beauty and just moments from the turquoise Caribbean Sea, the resort offers a romantic and immersive escape inspired by the spirit of Tulum.

 

The hotel’s elegant boho design blends earthy tones, flowing lines and striking architecture inspired by ancient cenotes. Secluded pools framed by tropical vegetation, tranquil meditation spaces and thoughtfully designed suites create an atmosphere of harmony and serenity. With an exclusive nearby beach club, over 300 distinctive suites and a luxury villa, Secrets Tulum sets the stage for an unforgettable Caribbean retreat. 

Your room

Enjoy a stay in a Junior Swim Out Suite.

Junior Swim-out Suite (61 m²)

The Junior Swim-Out Suite invites you to enjoy a seamless blend of comfort and outdoor living, with direct access to the pool from your private terrace, perfect for relaxed mornings or refreshing dips throughout the day.

 

Inside, the suite offers a refined and airy atmosphere, featuring either a king-size bed or two double beds. The contemporary bathroom is equipped with a separate rain shower, designed for moments of pure relaxation. A daily-refilled minibar ensures refreshments are always close at hand, adding an extra touch of convenience to your stay.

Adults Adults Adults
3 Adults

Your dining choices

This is an all inclusive stay. Your breakfast, lunch, and evening meal will be served in the main restaurant, with a selection of snacks and drinks. Please see the ‘details’ tab for more information.

With ten restaurants and five bars, dining at Secrets Tulum is a journey of flavours and creativity. From relaxed cafés and casual snack spots to refined fusion restaurants and elegant steakhouses, every culinary mood is catered for.

 

Savour fresh seafood dishes at Oceana, explore bold Peruvian flavours at Jasmine, or opt for lighter options at the gourmet salad buffet of Seaside Grill. Each venue offers a distinctive atmosphere, carefully curated menus and attentive service, ensuring that every meal becomes a highlight of your stay.

Your time

Secrets Tulum is designed as a true haven of relaxation and balance. At the Spa by Pevonia, guests can indulge in indigenous-inspired treatments, a hydrotherapy circuit, saunas, steam rooms and rejuvenating therapies, as well as couples’ massages for moments of shared serenity.

 

Daily activities encourage both movement and mindfulness, with yoga and meditation sessions, cocktail-making classes, dance lessons and light-hearted evening entertainment. For more active moments, enjoy aqua spinning, pool volleyball or table tennis, all set within the resort’s lush surroundings.

 

Golf enthusiasts may also benefit from preferential rates at nearby courses including Riviera Maya Golf Club, El Camaleón Mayakoba Golf Course and Bahia Principe (additional fees apply; details available via the concierge).

Car hire:

Enjoy the freedom to explore with a Peugeot 208 or similar car hire included in your package.

Optional excursions

Sian Kaan full day guided tour

Optional excursions

Meet crocodiles, dolphins, turtles, manatees and many species of birds on this guided tour of Sian Ka'an Biosphere Reserve, located on the east coast of the Yucatán Peninsula. A UNESCO World Heritage Site for its breathtaking natural beauty, it is home to thousands of native and endangered species.

 

Practical information:

- Type of excursion: Guided tour

- Availability: days depend on language chosen

- Guided: Yes, in French (Monday, Thursday and Saturday), English (every day), German (Tuesday, Wednesday, Thursday, Saturday and Sunday), Dutch (Monday, Thursday and Saturday)

- Duration: 8 hours minimum

- Times: 9am - 5pm (depending on the location of your hotel)

- Wheelchair access : No

- Recommendations: This tour is not suitable for pregnant women or passengers with a history of back problems.

- Age: 4 years and over only. Minors are the responsibility of the adults accompanying them.

- Transfers: Yes, from the hotel

 

Price includes:

- Boat trips

- Park fees

- Equipment

- Lunch and soft drinks

 

Price does not include:

- Tips and personal expenses

- Alcoholic drinks

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Xcaret Plus Park admission ticket – the complete experience

Optional excursions

Explore more than 50 natural and cultural attractions at Xcaret, swim in an underground river, enjoy activities for the whole family, and end the day with a spectacular show.

Xplor - Extreme adventure in the heart of the Mayan jungle

Optional excursions

Enjoy an action-packed day at Xplor, with giant zip lines, 4x4 jungle tours, caves to explore, cenotes, and an unlimited buffet. The ultimate adventure in the heart of the Riviera Maya.

Albatros Beach Club - excursion to Isla Mujeres

Optional excursions

Sail on a catamaran from Cancún to Isla Mujeres for a festive day of snorkelling, a tour of the town centre, a private beach club, a buffet and an open bar.

Coco Bongo evening admission ticket

Optional excursions

Enjoy a festive evening at Coco Bongo Playa del Carmen with a show, open bar and snacks included.

Isla Mujeres: Day at Dolphin Discovery Park

Optional excursions

Enjoy a heavenly excursion to Isla Mujeres with boat crossing, access to the beach club, buffet lunch, open bar, and sports activities.

Underwater excursion to the Punta Nizuc reef and Cancún underwater museum

Optional excursions

Explore the Punta Nizuc reef and Cancun's underwater museum in a mini-submersible during a 2-hour guided tour accessible to children and non-swimmers, with cruise and bar included.

Encounter with manatees in Puerto Aventuras

Optional excursions

Enjoy a unique experience in Puerto Aventuras by petting, feeding and interacting with manatees in a safe and natural setting, with briefing, transfer and equipment included.

Visit to Chichén Itzá with Cenote and Valladolid

Optional excursions

Discover Chichén Itzá in comfort and authenticity with a full day combining culture, swimming in cenotes, local cuisine and a visit to Valladolid, all accompanied by certified guides.

Your journey to Tulum

Flights:

You will be able to choose your airline and flight times when you make your booking, in either Economy, Premium, or Business class, depending on the destination and carrier. This flight may include one or more stopovers.

 

Please review your flight options carefully as departure and arrival airports may differ, in order to offer the best price. 

Luggage information

Luggage, meals and other services on board may be subject to an additional fee on certain airlines. It is possible to view details of luggage allowances when you choose your flights at the next stage of the booking process. If luggage is not included with your flight, please go to the airline's website before your departure to purchase your luggage for an additional fee.

For domestic flights, airlines do not always offer the option of reserving luggage. In this case, you will need to pay for it at the airport counter.

You will receive all the information you need to check in for your flights after you have made your reservation.

Your destinations

Puerto Morelos

Puerto Morelos is a hidden gem on Mexico’s Riviera Maya, with its charming fishing village atmosphere, pristine beaches, and vibrant coral reefs. Situated between Cancun and Playa del Carmen, this laid-back destination is perfect for those seeking relaxation, adventure, and authentic Mexican culture.

 

Must-sees:

 

  • Puerto Morelos Reef National Park: part of the Mesoamerican Barrier Reef, ideal for snorkelling and diving.
  • Leaning lighthouse: an iconic landmark that stands as a testament to past hurricanes.
  • Ruta de los Cenotes: a scenic route leading to stunning cenotes, perfect for swimming and exploration.

 

 

Culinary culture:

 

Puerto Morelos offers a delectable fusion of fresh seafood and traditional Yucatecan flavours. Try the famous Tikin Xic, a delicious grilled fish dish marinated in achiote and citrus. Local beachside eateries serve up freshly caught ceviche, while authentic taco stands offer mouthwatering al pastor tacos. Don’t miss a refreshing sip of horchata or a tangy margarita as you soak in the laid-back coastal ambience.

 

 

Dive-deeper:

 

To truly appreciate Puerto Morelos, immerse yourself in its natural beauty and heritage. Take a boat tour to explore the reef’s diverse marine life or venture into the lush mangroves of the nearby biosphere reserve. Visit the local botanical garden, home to exotic flora and fauna, or explore ancient Mayan ruins just a short drive away in Tulum and Coba.

 

 

Good to know:

 

The local currency is the Mexican Peso (MXN), but US dollars are widely accepted. The best time to visit is from November to April, when the weather is warm and dry. While Puerto Morelos maintains a relaxed vibe, be mindful of strong ocean currents when swimming. Additionally, Mexico’s coastline can experience seasonal sargassum seaweed, which may affect beach conditions at times.

Tulum

Tulum is a sun-soaked coastal town where the turquoise Caribbean Sea meets soft white sands and lush tropical jungle. Feel the warm breeze rustle through palm fronds, hear the gentle crash of waves on the shore, and watch sunlight sparkle across hidden cenotes and open lagoons. From cliff-top Mayan ruins to quiet jungle trails, every corner invites exploration, relaxation, and a taste of authentic Riviera Maya life.

 

 

Must-sees:

 

Tulum Ruins: Wander among ancient Mayan structures perched above the sea, including the iconic El Castillo, and take in panoramic views of the sparkling Caribbean.
Gran Cenote: Swim or snorkel in crystal-clear freshwater surrounded by dramatic limestone formations and shafts of sunlight.
Sian Ka’an Biosphere Reserve: Explore this UNESCO World Heritage site with its mangroves, lagoons, and diverse wildlife, from flamingos to sea turtles.
Cenote Dos Ojos: Dive into one of the world’s most famous underwater cave systems, where light filters through turquoise waters and stalactites form a surreal landscape.

 

 

Culinary culture:


Tulum is a haven for fresh, locally sourced flavours. Taste ceviche, grilled lobster, or tacos bursting with tropical produce, paired with mezcal or local craft cocktails. Meals in Tulum are more than sustenance; they are sensory experiences, combining tradition, innovation, and the relaxed rhythm of the Caribbean coast.

 

 

Dive deeper:


Beyond the beaches, discover hidden jungle trails, ancient temples, and secluded lagoons. Snorkelling, diving, paddleboarding, and kitesurfing bring the Caribbean waters to life, while eco-resorts, artisan markets, and wellness retreats immerse visitors in Tulum’s living culture.

 

 

Good to know:


Tulum enjoys warm tropical weather year-round. The Mexican peso (MXN) is used locally, and while cards are widely accepted, cash is useful for small markets and cenote entrances. The town is easy to explore by bicycle or on foot, with taxis and shuttle services available for trips to nearby beaches, ruins, and the Sian Ka’an reserve.

Weather

Jan
min : 17°C max : 28°C
Feb
min : 17°C max : 29°C
Mar
min : 19°C max : 32°C
Apr
min : 21°C max : 33°C
May
min : 22°C max : 34°C
Jun
min : 23°C max : 33°C
Jul
min : 23°C max : 33°C
Aug
min : 23°C max : 33°C
Sep
min : 23°C max : 32°C
Oct
min : 22°C max : 31°C
Nov
min : 19°C max : 29°C
Dec
min : 18°C max : 28°C

In more detail

Dreams Sapphire Resort & Spa 5*

Practical information about the property and your trip:
This property is not accessible to people with reduced mobility.
The number of rooms at this property: 488

Check-in time: 15:00
Check-out time: 12:00

Pets are not permitted.
Your stay may be subject to an additional city or tourist tax payable directly to the hotel, which is not included in our nightly rate. Please check with hotel directly for further information.

 

 

Important details about your hotel:

Check-in and check-out outside the hotel's standard times are subject to availability and may incur additional fees, please check with the hotel prior to your visit.

Please note, any included meals are usually served at the hotel’s main buffet restaurant (unless stated otherwise). Alternative food and beverage outlets may not be applicable to your board basis and/or available at selected times only. Please see directly with the hotel for further details of your board conditions.

Hotel facilities

  • Wi-Fi
  • Air conditioning
  • Babysitting service
  • Concierge service
  • 24-hour reception
  • Currency exchange
  • Laundry service

Room are equipped with*:

  • Balcony or terrace
  • Hairdryer
  • TV
  • Air conditioning
  • Shower
  • Telephone

Restaurant and bar facilities

  • Barefoot Grill
  • Bluewater Grill
  • Bordeaux
  • Coco Café
  • El Patio
  • Himitsu
  • Portofino
  • World Café
  • Barracuda
  • Rendezvous
  • Revive
  • Scores
  • Sugar Reef
  • The Reef
  • Gohan
  • Seaside Grill
  • Sky Bar

Your all inclusive benefits:

  • Unlimited access to à la carte gastronomic options without reservation
  • Unlimited international and national top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Minibar refreshed every day with soft drinks, fruit juices, bottled water and beer
  • Daily cleaning service
  • Daytime activities and evening shows
  • Theme evenings, bars and entertainment by the sea
  • No wristbands required
  • All taxes
  • Free Wi-Fi

Leisure facilities

  • Spa
  • Outdoor swimming pool
  • Tennis court
  • Kids' club
  • Fitness centre
  • Private beach
  • Evening/daytime entertainment
  • Playground
  • Jacuzzi
  • Sauna
  • Tour desk

Your resort credits:

Receive $200 in resort coupons per room, per stay.

How the $200 resort coupons can be used:

  • Spa Treatments: You can use $100 of your credit toward spa treatments, divided into two $40 coupons and one $20 coupon. Coupons cannot be combined and are not valid for Spa Boutique products.
  • One Romantic Dinner: You can use $60 of your credit for one romantic dinner, with one $40 coupon and one $20 coupon. These coupons can be combined, but they are not valid for bottles of wine.
  • Bottles of Wine: You can use $40 of your credit for bottles of wine at any of our restaurants, divided into four $10 coupons. Coupons cannot be combined.

 

 

Important Notes:

  • Resort credit is not redeemable for cash
  • Resort credit is non-transferable

*Certain facilities/ services are subject to a surcharge payable on-site.
Some facilities may not be available.

 

A warm welcome

We offer you a warm welcome to your holiday destination, and our partners are committed to ensuring your well-being.

If booking as a solo traveller, room type is not guaranteed. You may be placed in a single, double or twin room, based on availability.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made at the hotel.

Although we endeavour to provide up-to-date information, we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

Secrets Tulum Resort & Beach Club 5*

Practical information about the property and your trip:
This property is not accessible to people with reduced mobility.
The number of rooms at this property: 301

Check-in time: 15:00
Check-out time: 12:00

Pets are not permitted.
Your stay may be subject to an additional city or tourist tax payable directly to the hotel, which is not included in our nightly rate. Please check with hotel directly for further information.

 

 

Important details about your hotel:

Check-in and check-out outside the hotel's standard times are subject to availability and may incur additional fees, please check with the hotel prior to your visit.

Please note, any included meals are usually served at the hotel’s main buffet restaurant (unless stated otherwise). Alternative food and drink outlets may not be applicable to your board basis and/or available at selected times only. Please see directly with the hotel for further details of your board conditions.

Hotel facilities

  • Air conditioning
  • Wi-Fi

Room are equipped with*:

  • Balcony or terrace
  • Shower
  • TV
  • Hairdryer
  • Air conditioning
  • Minifridge
  • Safe
  • Tea and coffee

Restaurant and bar facilities

  • Barefoot Grill
  • Bluewater Grill
  • Coco Café
  • Jasmine
  • Market Cafe
  • Bordeaux
  • Portofino
  • Seaside Grill
  • The Grotto
  • Veranda
  • Willy's Place
  • Edgewater
  • Half Time Sports Bar
  • Rendezvous
  • Sky Bar

Your all inclusive benefits:

  • Unlimited access to gourmet à la carte dining options, without prior reservation
  • Unlimited premium international and domestic spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily changing mini-bar with soft drinks, juices, bottled water and beer
  • Daily maid service
  • Unlimited daytime activities and live nightly entertainment
  • Themed parties and entertainment venues
  • No wristband required
  • All taxes and gratuities

Leisure facilities

  • Evening/daytime entertainment
  • Outdoor swimming pool
  • Fitness centre
  • Sauna
  • Spa
  • Steam Room

The $200 in resort coupons per room, per stay for 7 nights or more at Secrets Tulum Resort & Beach Club 5* is to be used as follows:

  • $100 on spa treatments with 2 coupons of $40 and 1 coupon of $20 (coupons are not combinable and not valid for spa products at the Spa Boutique
  • $60 for One Romantic Dinner per stay with 1 coupon of $40 and 1 coupon of $20 (coupons are combinable and are not valid for a bottle of wine)
  • $40 for bottles of wine at any of our restaurants with 4 coupons of $10 (coupons are not combinable)

Resort credit is not redeemable for cash and it is not transferable.

*Certain facilities/ services are subject to a surcharge payable on-site.
Some facilities may not be available.

 

A warm welcome

We offer you a warm welcome to your holiday destination, and our partners are committed to ensuring your well-being.

If booking as a solo traveller, room type is not guaranteed. You may be placed in a single, double or twin room, based on availability.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made at the hotel.

Although we endeavour to provide up-to-date information, we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

Car hire:

Car hire conditions

Opening hours of the rental desk at Cancún Airport
Daily from 7:00 a.m. to 11:30 p.m.
Age policy

Minimum age: 21

Maximum age: 70


Documents required at the rental desk

-Valid driver’s license (held for at least 2 years)

-Passport

-Credit card in the driver’s name (VISA, MasterCard, or American Express – Electron, Maestro, and Kyrie cards are not accepted)
Included

- Unlimited mileage -24/7 roadside assistance

- Airport surcharge

- Third-party liability insurance

- Theft protection (with excess)

- Collision/damage insurance (with excess)

- VAT

Additional fees

Young driver surcharge (ages 21–25): €15 per day

Infant seat: €12 per day

Child seat: €12 per day

Booster seat: €12 per day

Additional driver: €12 per day

GPS: €22 per day  

Fuel policy

Fuel costs are the driver’s responsibility.
The vehicle must be returned with the same fuel level as at pickup.

Excess

In the event of an accident for which the driver is responsible or when no third party is identified:

MBMR: €2,000

EDMR: €2,500

CDMR: €2,500

IFMR: €2,500

Your contract

If you book a package that includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package that does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as an agent for the accommodation provider.

Please read our booking conditions before confirming your holiday. 

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to 70% off
  • For all inquiries, refer to our help centre available 24/7
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Carefully selected travel offers

Our offers are distinguished by their quality and the level of their services.

- Curated offers carefully selected by our travel experts.

- We are world recognised in the tourism industry.

- We are constantly improving the quality of our offers, thanks to on-going feedback from our members.


Exclusive prices and discounts of up to 70% off

Our flash sales guarantee our members the best rates on the market.

- The 7-day flash sales can be extended or restocked in exceptional circumstances, when we have the opportunity to offer more available dates.

- We negotiate the best rates thanks to our highly regarded reputation and our evergrowing database of members.

- An exclusive discount based on the reference price provided by our partners and suppliers (maximum price advertised for a room and board basis, on a specific time period), guaranteed by means of contract for each sale.

- We offer reliable, responsive, high-quality service.


Quality service: informative, reliable & responsive

Our goal: to provide members with a unique and unforgettable travel experience.

- A simple, inspiring and innovative service, both on your computer and your mobile.

- On-site professional support for your queries.

- Our Customer Service team are available to support you before, during and after your trip.

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