Haven Riviera Cancun 5* - Cancun - Up to -70% | Voyage Privé

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  • Head to Mexico for a spectacular stay at the brand-new, luxurious Haven Riviera Cancun 5*!
  • This fantastic hotel opened its doors in October 2018 and houses a vibrant array of restaurants, a tranquil spa and various pool and beach facilities.
  • Enjoy a stay in either a Junior Suite Garden View, Junior Suite Partial Ocean View or a Serenity Club Junior Suite Ocean Front, and feast on All Inclusive Dining throughout your stay!

Customer reviews

Your Holiday

Your Destination

Cancun combines the allure of quintessential Caribbean beaches with the mystique of ancient history and colourful Mexican culture. It's known as Mexico's top beach holiday destination, catering for extreme relaxation by day, and fun, frivolity and partying into the small hours by night.

Whether you're a jungle explorer, a watersports enthusiast or looking for something quiet and romantic, you are sure to find the perfect balance of pure relaxation, fun-filled activities and ancient culture during your Cancun holiday.

Please Note: Due to unforeseen weather conditions, it has been reported that some Caribbean beaches have experienced an influx of seaweed on their shores.

Haven Riviera Cancun 5*

Having recently opened its doors on the 5th of October 2018, the oceanfront Haven Riviera Cancun 5* is a brand-new, luxury hotel, nestled in an ideal location for exploring the best of Mexico. This Adults-Only retreat is the perfect base from which to visit Playa del Carmen, Isla Mujeres, Tulum and Chichen Itza.

Offering 333 spectacular suites that benefit from a 24-hour all inclusive concept, including selected premium spirits, this is the ideal place to disconnect and let all your stresses disappear! There is an expansive spa with state-of-the-art facilities, 4 swimming pools and a variety of pool and beach activities and entertainment.

Some services may incur additional charges, payable locally.

Your Room

This offer is based on a Junior Suite Garden View (42m2), Junior Suite Partial Ocean View (42m2) or a Serenity Club Junior Suite Ocean Front (42m2).

Junior Suite Garden View

Each Junior Suite Garden View boasts contemporary Mexican design, featuring warm, inviting fabrics and personalised amenities. Each suite opens out onto lush tropical views from its private balcony or terrace, and each features a private whirlpool tub to relax in. Stay connected with free WiFi access, enjoy around-the-clock room service, and benefit from a daily stocked minibar.

Sleeps up to

Adults Adults
2 Adults

Junior Suite Partial Ocean View

Designed to pamper and satisfy your every desire, each Junior Suite Partial Ocean View features warm, inviting colours and contemporary Mexican design. Enjoy a spectacular, personal view of lush fauna, flora, and the ocean beyond as you wake each morning, and benefit from all of the fantastic amenities as seen in the Garden View Suite.

Sleeps up to

Adults Adults
2 Adults

Serenity Club Junior Suite Ocean Front

Welcome to your personal oceanfront Haven. Discover your all-exclusive Serenity Club experience designed to rejuvenate your heart and soul. Warm, inviting colors and rich fabrics surround you in the contemporary Mexican design. Stay connected with complimentary WIFI and flat screen television. The sun rising above the azure blue waters of the Caribbean Sea awakens you to begin your journey of unparalleled pampering. Your dedicated Butler, together with the premium selected amenities will create your personal ambiance in your luxurious Junior Suite.  End your perfect day with a relaxing whirlpool bath on your private balcony as you desire, as it is your exclusive Haven.

Serenity Club Services and Amenities

  • Oceanfront location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00 am – 11:00 pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Daily digital local newspaper
  • Chef’s daily courtesy
  • General Manager’s daily goodnight courtesy
  • Weekly General Manager’s event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • Additional complimentary green fees at El Tinto golf course at Cancun Country Club
  • Complimentary access to the water journey experience and dynamic pool circuit of MySenses Spa
  • One complimentary snorkel tour per person per stay
  • Haven signature toiletries

Sleeps up to

Adults Adults
2 Adults

Your Board Basis

This offer is based on an All Inclusive stay (Breakfast, lunch and evening meal with a selection of snacks and drinks).

Haven Riviera Cancun 5* boasts a 24-hour all inclusive food and beverages concept that includes a selection of premium spirits, ensuring guests benefit from the very best! There are four a la carte restaurants, one main market-style restaurant, three snack bars, six bars, two swim-up bars and one coffee bar & pastry shop - the choices really are endless!

Enjoy a wide variety of local and artisan dishes in a casual, relaxed setting.

Agua Bendita
This restaurant serves a contemporary blend of traditional Mexican cuisine with classic steakhouse dishes.

Enjoy fine dining with a Mediterranean influence, all complemented by an exceptional selection of wines, liqueurs and coffees.

Vora Mar
Offering stunning ocean views, this restaurant features a classic wood-fired oven and a Basque charcoal grill.

Enjoy a multi-sensory experience with an Asian fusion menu.

Vistas Snack Bar
Enjoy convenient light bites beside the pool.

Soak up the sun on the beach or beside the pool with a cocktail in hand!

Satisfy cravings with snacks from this stylish deli.

A hub of nightly live entertainment, here guests can enjoy sophisticated after-dinner cocktails with cabaret acts, comedians and live bands.

An American-style bar with a variety of international and local beers, wines and spirits.

Havens Lounge
The perfect place to start your evening or take a break from the midday sun, with refreshing beverages and comfy seating.

Docks Pool Bar
Enjoy ocean views with a tasty selection of drinks and cocktails.

Please note: some dining outlets/menu items and premium, branded and international drinks may not be included and may incur a surcharge payable locally. Meals, snacks and drinks may be available at selected times only.

Your Time

The MySenses Spa at the Haven Riviera Cancun 5* is a 15,700-square-foot sanctuary, offering a perfectly tranquil ambience, state-of-the-art facilities and customised therapies incorporating traditional Mayan healing philosophies to create a unique spa experience. Enjoy a range of reflexology, facials, massages, exfoliations, manicures, make-up services and hammams.

Your Optional Excursions

You may choose to add the following excursions at the next stage of the booking process. 

Visit Chichen Itza

Your Time
Depart from your hotel in the morning and head to Chichen Itza, the famous archaeological site. Declared as one of the 7 Wonders of the World, this site offers incredible and unique architectural examples, such as the Kukulcan Pyramid.

An Excursion to Albatros

Your Time
Enjoy a spectacular day in the Mexican Caribbean. Sail and have fun from Cancun to Isla Mujeres, in a beautiful Sailing Catamaran. On this tour, we invite you to explore the impressive sites and beautiful reefs of Isla Mujeres in the Mexican Caribbean. Isla Mujeres combines the beauty of the Caribbean, the density of the tropical jungle and the incredible legacy of Mayan civilization. Isla Mujeres stands out as one of Mexico's natural treasures and a paradise on earth. Join the crew for a day full of adventure at sea!

Your Journey to the Haven Riviera Cancun 5*

Flights: You may choose from Economy, Premium or Business class flights on sectors that they operate, at the next stage of the booking process.

The flights included are with either a scheduled or no-frills airline and are subject to live availability and prices can change. You can choose your preferred departure times during the booking process. Please select your flight options carefully as departure and arrival airports may differ.

Transfers: Return transfers are included for members booking flights.

It may be possible for accommodation only members to add these transfers at the next stage of the booking process for an additional fee (subject to availability).

For inbound transfer arrangements please confirm with your transfer provider when you arrive. Alternatively, please check with the reception of your accommodation. If you still require assistance, please call the transfer provider directly.

Car Hire: For the freedom to explore your destination at your own pace, Sixt car hire may be added at the next stage of the booking process for an additional fee (flight inclusive offers only with recommended durations and airports only - subject to availability and Sixt office opening times upon your arrival).


min : 17°C max : 28°C
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Travel Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please  click here.

Please note that the advice can change, and you should continue to check all advice until you travel. 

Entry Requirements

You must ensure you have a valid passport to travel on. 

If you’re visiting Mexico as a tourist you don’t need a visa, but you’ll need to complete an immigration form and have this with you when you enter and leave Mexico. You can get one either when you arrive (forms are available at border crossings or onboard flights to Mexico) or online in advance from the National Institute of Immigration website

You need an immigration form to leave the country. If you lose your immigration form you can get it replaced at the immigration office at any international airport in Mexico. The cost of a replacement is $500 Mexican Pesos, which is payable at a bank.

Travelling to Mexico via the US

If you’re travelling to Mexico via the US, even if you’re only transiting, check the US entry requirements with the US Embassy in London. If you don’t have the correct authorisation you will not be allowed to travel to or transit through the US.

Further information can be found on the FCO’s US Travel Advice.


For information about important health advice and any vaccinations required please visit www.gov.uk/foreign-travel-advice and https://travelhealthpro.org.uk/countries

UK health authorities have classified Mexico as having a risk of Zika virus transmission. For more information and advice, visit the National Travel Health Network and Centre website.

Drink only boiled or bottled water and avoid ice in drinks.

In the last 3 years, there has been an increase in reported cases of a food and water bug, cyclospora, affecting travellers returning from Mexico, particularly from the Riviera Maya region between the months of May and June. You should follow the advice of the National Travel Health Network and Centre.

There have been cases of cholera in Quintana Roo.

Cases of Chikungunya virus have been confirmed in Mexico. For more details about this outbreak, see the website of the National Health Network and Centre. You should take steps to avoid being bitten by mosquitoes.

Please note that passport, visa and health requirements can change. It is every traveller’s responsibility to ensure they have a valid passport, any required visas, and all the necessary vaccinations/health requirements as well as adequate insurance. 

Location Information

The address of your property: Carretera Federal #307, Chetumal – Puerto Juarez, km. 335, 77569 Benito Juarez, Q.R., Mexico.

Distance from Cancun Airport to the Haven Riviera Cancun 5*:  12 km / 15 minutes.

In More Detail

Please Note: This hotel is for Adults-Only.

Please find practical information about the property and your trip: 

This property is not accessible to people with reduced mobility. 
The number of rooms at this property: 333
Check-in time: 3 pm
Check-out time: before 12 pm

Our price doesn’t include any additional taxes, which may be payable locally.

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

Hotel Facilities

  • Express check-in & check out
  • Complimentary WIFI (rooms, common areas including the beach)
  • Concierge desk 7:00am – 11:00pm
  • Concierge App
  • Wedding showroom, services & facilities
  • Luxury Bridal Suite
  • Beauty Salon
  • Event catering & banquet facilities
  • Laundry services & dry cleaning
  • Resort boutique & shops
  • Car Rental
  • Private airport transportation services

Room Facilities

  • Electronic door bell
  • Do not disturb button
  • Ceiling fan
  • Individually controlled A/C for personalised climate control
  • King size bed (300 thread linen sheets)
  • Sitting area
  • Nespresso machine
  • Personalised mini bar
  • Electronic safety deposit box with charging station (able to fit 15” laptops and tablets)
  • 50” Flat screen TVs (including Surround system, Bluetooth and USB access)
  • Cable television channels
  • Radio alarm clock
  • Direct dial telephone with multi lines and voice mail option
  • Walk-in closet
  • Full body mirror
  • Raindrop shower
  • 2 individual sinks
  • Vanity mirror
  • Hairdryer
  • Bathrobes and slippers
  • Scales
  • Umbrella
  • Steam equipment for clothes
  • Maid service 2 times daily including nightly turn down


  • Flavours
  • Moons
  • Satsu
  • Vora Mar
  • Olios
  • Agua Bendita
  • Limes
  • Havens Lounge
  • Mocaccino
  • Vistas
  • Docks
  • Mistral
  • Serenity Club Lounge

Leisure Facilities

  • Spa Concierge
  • Pool Concierge
  • 4 pools (climatised if needed)
  • 15 exclusive swim-out pools
  • 1 oversized in-pool whirlpool
  • MySenses Spa & Wellness
  • Sauna
  • High-density aroma steam room
  • Hamman style steam room with Herbarium
  • Ice fountain
  • Cold mist shower
  • Pressure shower for chromotherapy
  • Cold water plunge pool
  • Giant Jacuzzi
  • Dynamic pool circuit
  • Fitness facilities
  • Water sports activities centre
  • In-house tours & excursions desk
  • 1 Tennis hard court
  • 1 Multiple use court
  • Beach Volley
  • Ping pong
  • Table games
  • Yoga classes
  • Spirits tasting and cooking classes
  • Spanish lessons
  • Daily live music performances
  • Watersports

Nearby Activities

  • Cancun (15 minutes by car)
  • Playa del Carmen (60 minutes by car)
  • Isla Mujeres (about 8 miles off Yucatan Peninsula coast)
  • Cozumel Island (about 10 miles opposite to Playa del Carmen, and close to the Yucatan Channel)
  • Tulum (100 minutes by car)
  • Chichen-Itza (150 minutes by car)
  • Xcaret (75 minutes by car)
  • Xel-Ha (90 minutes by car)
  • Xenses (75 minutes by car)
  • Xplore (75 min by car)

Your Contract

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Important Information

If booking as a single traveller, room occupancy is not guaranteed. You may be placed in either a single, double or twin room, based on the availability of the property at the time. 

The location shown on our map is to be used as a guide only and the actual location of the property may differ.

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to -70%
  • Member services team available 7 days per week
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Carefully selected travel offers

Our offers are distinguished by their quality and the level of their services.

- Curated offers carefully selected by our travel experts.

- We are world recognised in the tourism industry.

- We are constantly improving the quality of our offers, thanks to on-going feedback from our members.

Exclusive prices and discounts of up to -70%

Our flash sales guarantee our members the best rates on the market.

- The 7-day flash sales can be extended or restocked in exceptional circumstances, when we have the opportunity to offer more available dates.

- We negotiate the best rates thanks to our highly regarded reputation and our evergrowing database of members.

- An exclusive discount based on the reference price provided by our partners and suppliers (maximum price advertised for a room and board basis, on a specific time period), guaranteed by means of contract for each sale.

- We offer reliable, responsive, high-quality service.

Quality service: informative, reliable & responsive

Our goal: to provide members with a unique and unforgettable travel experience.

- A simple, inspiring and innovative service, both on your computer and your mobile.

- On-site professional support for your queries.

- Our Customer Service team are available 7 days a week to support you before, during and after your trip.

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