Haven Riviera Cancun 5* - Cancun - Up to -70% | Voyage Privé

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  • Head to Mexico for a spectacular stay at the luxurious, adults-only Haven Riviera Cancun 5*!
  • This fantastic hotel opened its doors in October 2018 and houses a vibrant array of restaurants, a tranquil spa and various pool and beach facilities.
  • Enjoy a stay in either a Junior Partial Ocean View Suite or a Serenity Club Junior Ocean Front Suite, and feast on All Inclusive Dining throughout your holiday!

Customer reviews

Your Holiday

Your Destination

Cancun offers something for everyone, promising the best of the country's sun-soaked beaches, opulent all inclusive resorts and dazzling turquoise waters, alongside fascinating Mayan ruins, quintessential Mexican culture and authentic cuisine.

By day, Cancun offers its visitors first-class service and total relaxation, as the sprawling hotels showcase endless entertainment, delicious dining opportunities, blissful wellness facilities and contemporary furnishings, all nestled on a stretch of unspoiled sand. By night, the strip becomes alive with thrilling excitement, as the legendary clubs open up their doors and the party begins!

For those hoping for a sense of tradition and culture during their stay on the Yucatán Peninsula, Cancun also offers up ancient treasures, where towering stone temples and astounding cities theat date back centuries lay nestled in verdant surroundings. From the dramatic coastal setting of Tulum, to the jungle scenery and magical lagoons of Coba and the iconic Es Castillo pyramid of Chichen Itza, Cancun's surrounding ruins provide an incredible day-trip in total, sun-kissed paradise.

Haven Riviera Cancun 5*

Having opened its doors on the 5th of October 2018, the oceanfront Haven Riviera Cancun 5* is a luxury hotel, nestled in an ideal location for exploring the best of Mexico. This Adults-Only retreat is the perfect base from which to visit Playa del Carmen, Isla Mujeres, Tulum and Chichen Itza.

Offering spectacular suites that benefit from a 24-hour all inclusive concept, including selected premium spirits, this is the ideal place to disconnect and let all your stresses disappear! There is an expansive spa with state-of-the-art facilities, 4 swimming pools and a variety of pool and beach activities and entertainment.

Some services may incur additional charges, payable locally.

Your Room

This offer is based on a choice between a Junior Partial Ocean View Suite (42m2) and a Serenity Club Junior Ocean Front Suite (42m2).

Junior Partial Ocean View Suite

Designed to pamper and satisfy your every desire, each Junior Partial Ocean View Suite features warm, inviting colours and contemporary Mexican design. Enjoy a spectacular, personal view of lush fauna, flora, and the ocean beyond as you wake each morning, and benefit from fantastic in-room amenities.

Sleeps up to

Adults Adults
2 Adults

Serenity Club Junior Ocean Front Suite

Welcome to your personal oceanfront Haven. Discover your all-exclusive Serenity Club experience designed to rejuvenate your heart and soul. Warm, inviting colors and rich fabrics surround you in the contemporary Mexican design. Stay connected with complimentary WIFI and flat screen television. The sun rising above the azure blue waters of the Caribbean Sea awakens you to begin your journey of unparalleled pampering. Your dedicated Butler, together with the premium selected amenities will create your personal ambiance in your luxurious Junior Suite.  End your perfect day with a relaxing whirlpool bath on your private balcony as you desire, as it is your exclusive Haven.

Serenity Club Services and Amenities

  • Oceanfront location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00 am – 11:00 pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Daily digital local newspaper
  • Chef’s daily courtesy
  • General Manager’s daily goodnight courtesy
  • Weekly General Manager’s event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • Additional complimentary green fees at El Tinto golf course at Cancun Country Club
  • Complimentary access to the water journey experience and dynamic pool circuit of MySenses Spa
  • One complimentary snorkel tour per person per stay
  • Haven signature toiletries

Sleeps up to

Adults Adults
2 Adults

Your Board Basis

This offer is based on an All Inclusive stay (Breakfast, lunch and evening meal with a selection of snacks and drinks).

The Haven Riviera Cancun 5* boasts a 24-hour all inclusive food and beverages concept that includes a selection of premium spirits, ensuring guests benefit from the very best! There are four a la carte restaurants, one main market-style restaurant, three snack bars, six bars, two swim-up bars and one coffee bar & pastry shop - the choices really are endless!

Enjoy a wide variety of local and artisan dishes in a casual, relaxed setting.

Agua Bendita
This restaurant serves a contemporary blend of traditional Mexican cuisine with classic steakhouse dishes.

Enjoy fine dining with a Mediterranean influence, all complemented by an exceptional selection of wines, liqueurs and coffees.

Vora Mar
Offering stunning ocean views, this restaurant features a classic wood-fired oven and a Basque charcoal grill.

Enjoy a multi-sensory experience with an Asian fusion menu.

Vistas Snack Bar
Enjoy convenient light bites beside the pool.

Soak up the sun on the beach or beside the pool with a cocktail in hand!

Satisfy cravings with snacks from this stylish deli.

A hub of nightly live entertainment, here guests can enjoy sophisticated after-dinner cocktails with cabaret acts, comedians and live bands.

An American-style bar with a variety of international and local beers, wines and spirits.

Havens Lounge
The perfect place to start your evening or take a break from the midday sun, with refreshing beverages and comfy seating.

Docks Pool Bar
Enjoy ocean views with a tasty selection of drinks and cocktails.

Please note: some dining outlets/menu items and premium, branded and international drinks may not be included and may incur a surcharge payable locally. Meals, snacks and drinks may be available at selected times only.

Your Time

The MySenses Spa at the Haven Riviera Cancun 5* is a 15,700-square-foot sanctuary, offering a perfectly tranquil ambience, state-of-the-art facilities and customised therapies incorporating traditional Mayan healing philosophies to create a unique spa experience. Enjoy a range of reflexology, facials, massages, exfoliations, manicures, make-up services and hammams.

Your Optional Excursions

Our members can choose to add the following excursions at the next stage of the booking process for an additional fee - subject to availability. 

Isla Mujeres Excursion

Your Optional Excursions
Venture to Isla Mujeres with this relaxation inducing excursion! Admire the peaceful and paradisiacal beaches of the Caribbean Sea as you enjoy a spectacular day sailing from Cancun to Isla Mujeres. You will have the opportunity to explore the impressive sites of the island and immerse yourselves in the fantastic panoramas.

Discover the natural beauty of the Mexican Caribbean by snorkelling in one of the most beautiful reefs in the Caribbean. All you will need to do on this excursion is relax and enjoy a delicious meal in the exclusive beach club. Then, once on the island, stroll on the island by foot or enjoy a golf cart ride.

- Guide
- Open bar on the catamaran
- Buffet breakfast
- Snorkelling equipment available
- Access to the Beach Club

Not included:
- Tips (for guide and driver)
- Memories and personal expenses
- Towels
- Photos
- Drinks at Beach Club
- Port tax: $ 12
- Return transportation from Riviera Maya: $ 20

To bring: Sun cream, hat, swimsuit, towel, camera, mosquito repellent and extra money for souvenirs and tips (guide and driver). Make sure you have your driver's license in case you want to drive a golf cart.

Important Information:
Duration: approximately 9 hours
Availability: Sundays
Depending on the weather conditions, the snorkelling activity may not be offered.

Read more

Holbox Island Tour – Exclusive to Voyage Privé

Your Optional Excursions
Holbox Island offers 36 km of pristine white sand beaches bathed in an emerald green sea. On this exclusive excursion, you’ll tour spots like Isla Pasion and Punta Coco on a private boat, enjoy lunch at a five-star eco resort and more. In addition, there is golf buggy tour of the island to look forward to.  

Board your boat at Chiquila – piloted by a local fisherman – and be whisked off on a two-hour tour. Enjoy the beauty and crystalline waters of such magical spots as Isla Pasion, Punta Coco and Punta Mosquito, before heading to the eco resort for lunch followed by some laid back time on the sun loungers.

Then you’ll have the chance to jump into a golf buggy for some fun exploring of the area around the eco-resort. Next up is a trip to Holbox’s laidback main square for some free time before returning by ferry to Chiquila and on to Cancun. 

- Transport
- Guide
- Private boat tour (approx. 2 hours)
- Ferry to Chiquila (approx. 20 minutes)
- Lunch (non-alcoholic drinks included) in a five-star eco-resort
- Guided tour by golf buggy

Not included:
- Tips (for guide and driver)
- Alcoholic drinks

To bring: Sun cream, hat, swimsuit, towel, camera, mosquito repellent and extra money for souvenirs and tips (guide and driver).

Important information:
Babies will have to sit on the lap of adults
Duration: approximately 12 hours
Availability: Wednesdays and Saturdays
There are many kilometres between your hotel to where the excursion commences, therefore a long journey time should be expected. In this time however, you will get to enjoy views of the local life from your transfer vehicle.

Read more

Visit Chichén Itzá and Palomitas Cenote

Your Optional Excursions
The pre-Hispanic city of Chichen Itza is the most important and remarkable city of Mayan culture.  Once on the site, marvel at Chichén Itzá, considered one of the new Seven Wonders of the World and the most impressive archaeological site in America. During your trip to this historic monument, your guide will immerse you in the history of the Mayans and Mexico by reminiscing about the past and construction of this intriguing site.    

You will then visit the beautiful city of Valladolid founded in 1543 and build on an ancient archaeological site known as Zaci. As a result, Valladolid is the second largest and most important city in the Yucatán Peninsula. Once in Valladolid, you will enjoy a traditional lunch in a 17th century. Mexican pueblo. A real treat for your taste buds!

Afterwards, we´ll visit the flea Market and walk around the main square in town, before moving onto the "Palomitas" cenote. The cenotes of Mexico are renowned chasms filled with water which have formed over time and offer a breathtaking experience! Here, you’ll get to swim and enjoy this beautiful site - considered one of the most beautiful of the Yucatán peninsula.  

If you have chosen an offer which includes the Yucatan Mini Tour, this option is included in your itinerary, so it is not necessary to add this option to your booking on the Voyage Privé website.

- Van transport
- Entrance to the ruins
- Lunch (non-alcoholic drinks included)
- Guide
- Snorkel equipment

Not included:
- Camera fees at Chichén Itzá
- Tips (for guide and driver)
- Alcoholic drinks
- Personal expenses

To bring: Sun cream, hat, swimsuit, towel, camera, comfortable shoes, anti-mosquito as well as extra money for souvenirs and tips (guide and driver)

Important information:
Duration: approximately 10 hours
Availability: Tuesdays and Thursdays
Age: Infants and young children are not allowed on this excursion
There are many kilometres between your hotel to where the excursion commences, therefore a long journey time should be expected. In this time however, you will get to enjoy views of the local life from your transfer vehicle.

Read more

Your Journey to the Haven Riviera Cancun 5*

Flights: You may choose from Economy, Premium or Business class flights on sectors that they operate, at the next stage of the booking process. The flights included are with either a scheduled or no-frills airline and are subject to live availability and prices can change. You can choose your preferred departure times during the booking process. Please select your flight options carefully as departure and arrival airports may differ.

Transfers: Return shared airport transfers are included for flight-inclusive offers.

For inbound transfer arrangements please confirm with your transfer provider when you arrive. Alternatively, please check with the reception of your accommodation. If you still require assistance, please call the transfer provider directly.

Car Hire: For the freedom to explore your destination at your own pace, Sixt car hire may be added at the next stage of the booking process for an additional fee (flight inclusive offers only - subject to availability and Sixt office opening times upon your arrival).


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Travel Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please  click here.

Please note that the advice can change, and you should continue to check all advice until you travel. 

Entry Requirements

You must ensure you have a valid passport to travel on. 

If you’re visiting Mexico as a tourist you don’t need a visa, but you’ll need to complete an immigration form and have this with you when you enter and leave Mexico. You can get one either when you arrive (forms are available at border crossings or onboard flights to Mexico) or online in advance from the National Institute of Immigration website

You need an immigration form to leave the country. If you lose your immigration form you can get it replaced at the immigration office at any international airport in Mexico. The cost of a replacement is $500 Mexican Pesos, which is payable at a bank.

Travelling to Mexico via the US

If you’re travelling to Mexico via the US, even if you’re only transiting, check the US entry requirements with the US Embassy in London. If you don’t have the correct authorisation you will not be allowed to travel to or transit through the US.

Further information can be found on the FCO’s US Travel Advice.


For information about important health advice and any vaccinations required please visit www.gov.uk/foreign-travel-advice and https://travelhealthpro.org.uk/countries

UK health authorities have classified Mexico as having a risk of Zika virus transmission. For more information and advice, visit the National Travel Health Network and Centre website.

Drink only boiled or bottled water and avoid ice in drinks.

In the last 3 years, there has been an increase in reported cases of a food and water bug, cyclospora, affecting travellers returning from Mexico, particularly from the Riviera Maya region between the months of May and June. You should follow the advice of the National Travel Health Network and Centre.

There have been cases of cholera in Quintana Roo.

Cases of Chikungunya virus have been confirmed in Mexico. For more details about this outbreak, see the website of the National Health Network and Centre. You should take steps to avoid being bitten by mosquitoes.

Please note that passport, visa and health requirements can change. It is every traveller’s responsibility to ensure they have a valid passport, any required visas, and all the necessary vaccinations/health requirements as well as adequate insurance. 

Location Information

The address of your property: Carretera Federal #307, Chetumal – Puerto Juarez, km. 335, 77569 Benito Juarez, Q.R., Mexico.

Distance from Cancun Airport to the Haven Riviera Cancun 5*:  12 km / 15 minutes.

In More Detail

Please Note: This hotel is for Adults-Only.

Please find practical information about the property and your trip: 

This property is not accessible to people with reduced mobility. 
The number of rooms at this property: 333
Check-in time: 3 pm
Check-out time: before 12 pm

Our price doesn’t include any additional taxes, which may be payable locally.

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

Hotel Facilities

  • Express check-in & check out
  • Complimentary WIFI (rooms, common areas including the beach)
  • Concierge desk 7:00am – 11:00pm
  • Concierge App
  • Wedding showroom, services & facilities
  • Luxury Bridal Suite
  • Beauty Salon
  • Event catering & banquet facilities
  • Laundry services & dry cleaning
  • Resort boutique & shops
  • Car Rental
  • Private airport transportation services

Room Facilities

  • Electronic door bell
  • Do not disturb button
  • Ceiling fan
  • Individually controlled A/C for personalised climate control
  • King size bed (300 thread linen sheets)
  • Sitting area
  • Nespresso machine
  • Personalised mini bar
  • Electronic safety deposit box with charging station (able to fit 15” laptops and tablets)
  • 50” Flat screen TVs (including Surround system, Bluetooth and USB access)
  • Cable television channels
  • Radio alarm clock
  • Direct dial telephone with multi lines and voice mail option
  • Walk-in closet
  • Full body mirror
  • Raindrop shower
  • 2 individual sinks
  • Vanity mirror
  • Hairdryer
  • Bathrobes and slippers
  • Scales
  • Umbrella
  • Steam equipment for clothes
  • Maid service 2 times daily including nightly turn down


  • Flavours
  • Moons
  • Satsu
  • Vora Mar
  • Olios
  • Agua Bendita
  • Limes
  • Havens Lounge
  • Mocaccino
  • Vistas
  • Docks
  • Mistral
  • Serenity Club Lounge

Leisure Facilities

  • Spa Concierge
  • Pool Concierge
  • 4 pools (climatised if needed)
  • 15 exclusive swim-out pools
  • 1 oversized in-pool whirlpool
  • MySenses Spa & Wellness
  • Sauna
  • High-density aroma steam room
  • Hamman style steam room with Herbarium
  • Ice fountain
  • Cold mist shower
  • Pressure shower for chromotherapy
  • Cold water plunge pool
  • Giant Jacuzzi
  • Dynamic pool circuit
  • Fitness facilities
  • Water sports activities centre
  • In-house tours & excursions desk
  • 1 Tennis hard court
  • 1 Multiple use court
  • Beach Volley
  • Ping pong
  • Table games
  • Yoga classes
  • Spirits tasting and cooking classes
  • Spanish lessons
  • Daily live music performances
  • Watersports

Nearby Activities

  • Cancun (15 minutes by car)
  • Playa del Carmen (60 minutes by car)
  • Isla Mujeres (about 8 miles off Yucatan Peninsula coast)
  • Cozumel Island (about 10 miles opposite to Playa del Carmen, and close to the Yucatan Channel)
  • Tulum (100 minutes by car)
  • Chichen-Itza (150 minutes by car)
  • Xcaret (75 minutes by car)
  • Xel-Ha (90 minutes by car)
  • Xenses (75 minutes by car)
  • Xplore (75 min by car)

Car Hire

Please note you cannot be guaranteed a specific make of car within a certain group.The minimum age for driving a hire car in Mexico is 21 and drivers must have held a full driving licence for a least 1 year. 

If you don't have a driver's license for the country you are travelling in, you will need either a European or international driving license.

The lead name on the booking will be confirmed as the named driver.  The named driver must present a credit card in their name when collecting the car (credit cards in other names will not be accepted).

The named driver must also present a full valid driving licence on collection of the vehicle and in some cases a credit card or cash deposit will be required.

Please ensure that you check your car hire documents carefully once received as this will advise if there are any taxes/charges to be paid locally as well as potential mileage restrictions.

Your Contract

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Important Information

If booking as a single traveller, room occupancy is not guaranteed. You may be placed in either a single, double or twin room, based on the availability of the property at the time. 

The location shown on our map is to be used as a guide only and the actual location of the property may differ.

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to -70%
  • Member services team available 7 days per week
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Carefully selected travel offers

Our offers are distinguished by their quality and the level of their services.

- Curated offers carefully selected by our travel experts.

- We are world recognised in the tourism industry.

- We are constantly improving the quality of our offers, thanks to on-going feedback from our members.

Exclusive prices and discounts of up to -70%

Our flash sales guarantee our members the best rates on the market.

- The 7-day flash sales can be extended or restocked in exceptional circumstances, when we have the opportunity to offer more available dates.

- We negotiate the best rates thanks to our highly regarded reputation and our evergrowing database of members.

- An exclusive discount based on the reference price provided by our partners and suppliers (maximum price advertised for a room and board basis, on a specific time period), guaranteed by means of contract for each sale.

- We offer reliable, responsive, high-quality service.

Quality service: informative, reliable & responsive

Our goal: to provide members with a unique and unforgettable travel experience.

- A simple, inspiring and innovative service, both on your computer and your mobile.

- On-site professional support for your queries.

- Our Customer Service team are available 7 days a week to support you before, during and after your trip.

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