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Customer reviews —
The opinions reflect our reputation and are a transparent communication on our website. They are written exclusively by our customers, once they have returned from their holiday. The scores displayed correspond to the average of the scores as rated by our customers. All the opinions of our customers are published, as they were written, within 48 hours, as long as they respect the following conditions:
• The ratings and comments must be authentic and reflect your own experience. They should only relate to the hotel, tour or excursion: comments regarding the purchase process should be addressed by the Customer Service team.
• Comments should be as specific and objective as possible in order to help other members choose their next holiday.
• Reviews must not contain offensive, discriminatory or ostensibly exaggerated comments, personal information (emails, telephone numbers etc.) or cover unrelated topics.