Check-in time: 15:00
Check-out time: 11:00

Pets are permitted. Dogs up to 7kg are permitted for an additional €20 per night per pet - payable directly to the hotel. Please contact the hotel directly to make your request directly.
Your stay may be subject to an additional city or tourist tax payable directly to the hotel, which is not included in our nightly rate. Please check with hotel directly for further information.

Important details about your hotel:

Check-in and check-out outside the hotel's standard times are subject to availability and may incur additional fees, please check with the hotel prior to your visit.

Please note, any included meals are usually served at the hotel’s main buffet restaurant (unless stated otherwise). Alternative food and beverage outlets may not be applicable to your board basis and/or available at selected times only. Please see directly with the hotel for further details of your board conditions.

Please note that the pool open for use on a seasonal basis. 

Car hire conditions: 

• Car Type: 
• Category B (1-3 people) or Category E (4 people): CDMR - Manual 

• Model: Fiat 500X or similar 

• Seats: 5 

• Doors: 5 

• Luggage Capacity: 1 large + 2 small (or 4 small) 

• Minimum Age: 21 years 

• Minimum License Duration: 1 year 

• Documents Required: ID or passport, credit card in the driver's name, driver's license 

Drivers must hold a valid driver's license for at least one year and must not have committed any serious traffic violations. If the driver's license is not written in the Roman alphabet (e.g., Arabic, Greek, Russian, or Chinese), an International Driving License (IDL) is required. The IDL must be accompanied by the driver's original license. An IDL is also required for all drivers residing in non-EU countries renting a vehicle in EU member states. This does not apply to members holding a UK licence, in which case only a UK driver's license is required.  

• Accepted Credit Cards: Visa, Mastercard, American Express (Diners and debit cards are not accepted) 

• Rental Office Hours:    Florence - 8 am until 11pm daily,  Pisa - 8.30 am until 10pm  daily 

The Price Includes:  

• Roadside Assistance Service: In case of emergency, please call the contact number provided at the pickup location. The reception staff will provide all information regarding what is covered by the roadside assistance service. 

• Third Party Liability Insurance (RCA) 

• Collision Damage Waiver (CDW): No deductible. Applies to all authorized drivers and partially covers damage to the vehicle. The CDW is subject to the rental contract terms, which you will sign upon vehicle pickup. 

• Theft Protection (TP): Partial coverage against theft 

• Unlimited Mileage 

• Airport Surcharge: 16% (for rentals at an airport) 

• Railway Station Surcharge: 16% (for rentals at a train station) 

• Road Tax: €2 per day 

• Maximum Rental Duration: 30 days 

• VAT: 22% 

• Additional Driver 

The Price Does Not Include: 

• Deposit by Vehicle Category: 

• Category B - C: €600 

• Category E - J - L - O - U: €800 

• Category S - Z: €1,000 
  The deposit will be refunded after the rental if all conditions are met. 

• Damage Deductible by Vehicle Category: 

• Category B - C: €1,200 

• Category E: €2,000 

• Category J - O - L - U: €2,500 

• Category S - Z: €3,000 

• Theft Deductible by Vehicle Category: 

• Category B - C: €2,000 

• Category E: €2,500 

• Category J - O - L - U: €3,500 

• Category S - Z: €4,000 

• Fuel: Unless otherwise stated, the vehicle must be returned with the same fuel level as when picked up. 

• Additional Coverage: (See Super Coverage section) 
  Any additional coverage can be subscribed to and purchased locally when picking up the vehicle. The cost may vary depending on the product chosen. Please consult reception staff. 

• Young Driver Surcharge: €15 per day for drivers aged 21-24 at the time of rental 

• Tolls, Parking Fees, Traffic Violation Fees 

• Refueling Service: €18 

• After-hours Pickup/Drop-off: €40 (€50 in Puglia), on request (with flight number and contact phone number of the person making the reservation) 

• Baby Seat: €35 per rental 

• Lost Keys: €250 

• Lost or Damaged GPS: €200 

• Fee for Each New Notification: €40 

• Accident Management Fee: €50 

• Anything not included in “The Price Includes” 
  (All prices are listed in € and do not include 22% VAT) 

Due to exchange rate fluctuations and possible bank fees, the car rental company cannot be held responsible for differences between the amount paid and the rental amount. 

Super Coverage 

Additional coverage by vehicle type: 

• Category B - C - E: €24 / day 

• Category J - O: €40 / day 

• Category S - Z: €50 / day 

Includes: 

• 50% reduction in the security deposit required on arrival 

• Waives amounts due in case of damage, theft, fire, windshield damage, tire damage, interior damage, and vandalism. 

• In the event of partial or total theft or fire occurring in Campania, Puglia, Calabria, Catania, and its province, the client will be financially responsible for the reduced amount indicated: 

• €1,000 for Category B/C vehicles 

• €1,250 for Category E vehicles 

• €1,750 for Category J/L/U vehicles 

• €2,000 for Category S/Z vehicles 
  It is not valid if the driver's behavior is contrary to Article 1176 of the Civil Code. In any case, the driver cannot claim any liability limitation in the event of negligence, fraud, or gross negligence according to Article 1229 of the Civil Code. In all these cases, the client is fully responsible for the total cost of the vehicle. 

General Conditions: 

The following general conditions are an excerpt from those included in the rental contract signed by the client, with the full version available on the website www.drivalia.com. 

General conditions are subject to change without notice. 

Rates are valid in Italy and cannot be considered part of loyalty programs. 

The fleet and models are subject to changes and updates without notice. 

The rental is considered extended until the vehicle is returned. 

The client must adhere to traffic regulations and use the vehicle with the care outlined in Article 1176 of the Civil Code. 

CDW, TP, and Super Coverage are not valid if the driver's behavior is contrary to Article 1176 of the Civil Code. In cases of negligence, fraud, or gross negligence, according to Article 1229 of the Civil Code, or in the event of lost vehicle keys. 

All clients must present a valid credit card in the driver's name for extras, insurance, deductible, and fuel. 

Important Notes: 

• GPS: Many providers no longer offer this equipment as many cars are equipped with Android Auto or Apple CarPlay. Drivalia is one of them; no GPS is managed by the counter. 

• Fleet: Keep in mind that all models should be considered representative. 

Cancellation Policy: A reservation can be canceled free of charge up to 2 days before the scheduled departure time. Beyond this, the provider reserves the right to keep the full incurred costs. 

Important Note: If the main driver does not match the person who made the reservation, it is imperative to provide the driver's name and surname to the email address [email protected]. Additionally, the credit card must be in the main driver's name. Debit cards are not accepted. 

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.