Mystery Hotel 5* - Riviera Maya - Up to -70% | Voyage Privé

Irresistible offers on inspirational holidays, exclusively for our members.

Every day, irresistible holiday offers, for members only

We Love

  • Discover the golden Riviera Maya and make use of the fabulous facilities at your Mystery Hotel 5*.
  • This fabulous All Inclusive resort boasts a beautiful beachside location, countless exciting restaurants and plentiful leisure facilities.
  • Our members will stay in a Junior Suite or a Suite, on an All Inclusive basis with resort credits included!

Your Destination

Riviera Maya has certainly made a name for itself as a tourist paradise, whatever your tastes. With perfect white sand beaches and palm trees, you'll feel as though you've wandered onto the set of a film. Sun worshippers can relax in tranquillity, while water sports enthusiasts can take part in all manner of activities including scuba diving and parasailing.

For keen historians and culture buffs, Riviera Maya is the perfect destination to learn more about Mayan culture. Here you will be a mere half hour's drive from Tulum, the stunning Mayan ruins dramatically perched on cliffs overlooking the Caribbean Sea. And don't forget to visit the astonishing ancient city Chichen Itza, with its imposing pyramid temple and Great Ballcourt, for a truly unforgettable holiday.

If you're looking for more modern excitement, the bustling shopping, nightlife and fine dining of Playa del Carmen are never far away. Stroll down Quinta Avenida, which runs parallel to the beach, and stop for a drink in the laid-back bars and buzzing dance clubs on your way.

Local Attractions

  • Tulum (30 km)
  • Playa del Carmen (32 km)
  • Cancun (95 km)

Mystery Hotel 5*

Just for you
Just for you:
  • $1500 Resort Credit

Resort Credit Details: 
- To be redeemed on products and services beyond the hotel's all inclusive offering
- Credits may go towards speciality items, a romantic dinner or luxurious Zentropia Spa treatments
- Applicable for stays of 3 nights or more
- Resort credit cannot be redeemed for cash, products or merchandise
- No cash reimbursement for unused credits
- All services require at least 24 hours reservation in advance and voucher must be presented at the participating location 
- Voucher will not be replaced in the event of theft or loss
- Resort credits may be used for room upgrades based on availability 
- Coupon credits for premium dining and spa treatments may be limited
- Use of resort credits may vary by resort
- Limited number of resort credits can be used per service
- Maximum number of credits per service vary by resort
Overlooking a beautiful beach this Mystery Hotel 5* will deliver a holiday to remember. This hotel offers the perfect blend of traditional architecture and modern comfort, with spacious rooms offering contemporary design touches, high ceilings and elegant marble floors.

The hotel is conveniently located between Tulum and Playa del Carmen, so whether you're looking for history or urban fun, you will never be bored. Surrounded by the indigenous plants and wildlife of Mexico, you'll be transported to an exotic paradise.

A definite highlight is the endless range of food and drinks options, with an impressive 9 restaurants and more than 21 bars in the hotel and its neighbouring sister resorts at your disposal, offering delicious cuisine from around the world. You can sample the culinary delights of Italy, dig into Brazilian dishes or even tuck into a ribeye in the American style steakhouse- you will be spoilt for choice.

This Mystery Hotel 5* and its surrounding resorts also provide countless amenities for you to make the most of your stay, with 7 freshwater pools, a gym, mini golf, ping pong, basketball and tennis courts and much more.

Some services may incur additional charges, payable locally.

Your Room

This offer is based on a Junior Suite (53m²) or a Suite (67m²).

Junior Suite

You can relax in the utmost comfort in your Junior Suite, surrounded by beautiful mangroves and lakes. Amenities include a king-size bed or two full-size beds, a terrace with a table and chairs, air conditioning and a ceiling fan, a safe, a hairdryer and a satellite television.

Sleeps up to

Adults Adults Adults
3 Adults
+
1 Child
+
1 Infant
or
Adults Adults
2 Adults
+
2 Children
+
1 Infant

Suite

Indulge yourself in the Suite, which comes with a separate living area for even more space. Amenities include a king-size bed or two full-size beds, a terrace with a table and chairs, air conditioning and a ceiling fan, a safe, a hairdryer and a satellite television.

Sleeps up to

Adults Adults Adults
3 Adults
+
1 Child
+
1 Infant
or
Adults Adults
2 Adults
+
2 Children
+
1 Infant

Please note: the bed for the 4th guest sharing is likely to be a sofa bed or camp style bed.

Your Board Basis

This offer is based on an All Inclusive stay (Breakfast, lunch and evening meal with a selection of snacks and drinks).

Guests are free to choose from 9 restaurants and extensive bars across a variety of resorts during their stay, with a range of cuisines on offer. Highlights include:

La Dalia - This buffet restaurant serves a wide variety of dishes for breakfast, lunch and dinner, with a dessert and salad bar.

Portofino Restaurant - offering the finest Italian dishes, including delicious pizzas and pasta, for a real taste of the Mediterranean.

Ribs and More - An American style restaurant offering an incredible variety of meats, ribs and hamburgers.

Las Olas Beach Bar - offering refreshing drinks and light snacks on the hotel's beachfront. Relax with a drink as you hear the waves roll in along the Riviera Maya.

Please note: some dining outlets/menu items and premium, branded and international drinks may not be included and may incur a surcharge payable locally. Meals, snacks and drinks may be available at selected times only.

Your Time

The resort offers daily sports activities on the beach and in one of many swimming pools available. There are plenty of sports available, such as volleyball, archery, football, or swimming! When night falls, sit in front of a show or participate in one of the games organised in the theater.

Your Optional Excursions

Our members can choose to add the following excursions at the next stage of the booking process for an additional fee - subject to availability.

VIP Mexico Rediscovered

Your Optional Excursions
It is one of the oldest Mayan sites in Yucatan, but Muyil is rarely seen on the tourist map. This excursion will allow you to discover the history of Mayan culture and Muyil site, then you will get to swim in the biosphere of Sian Ka'an. Nestled in the green of the jungle, the archaeological site of Muyil is a shady retreat.  

You will discover the ruins of Muyil, including the 15-metre-high pyramid, which overlooks the treetops, before heading to where the fishing boats are waiting for you in the lagoon. After a boat ride, you will put on your lifejacket and slowly descend the lazy river that runs through the mangroves of the UNESCO-listed Sian Ka'an Biosphere Reserve. Its emerald green waters will give you the opportunity to observe the surrounding fauna and flora in this serene setting.

Included: 
- Transport 
- Boat trip 
- Open Bar (water and soft drinks only) 
- Lunch box 
- Certified guide 

Not included: 
- Tips (for guide and driver) 

To bring: Sun cream, hat, swimsuit, towel, camera (if possible waterproof), mosquito repellent as well as extra money for souvenirs and tips (guide and driver). 

Important Information: 
Duration: approximately 7 hours 
Availability: Fridays 
Age: from 3 years old 
There are many kilometres between your hotel to where the excursion commences, therefore a long journey time should be expected. In this time however, you will get to enjoy views of the local life from your transfer vehicle. 

Read more

VIP Visit to Maya Coba Village

Your Optional Excursions

The Mayas, the emblematic civilisation of the Yucatan Peninsula, saw its culture flourish from 300 BC until 1524 AD with their legacy being passed down from generation to generation. On this unique and award-winning excursion, we offer a fantastic approach to this wonderful culture. 

With your guide, you will learn more about the history and past of Mayans. Visit the impressive archaeological site of Coba and travel its ancient roads to reach one of the highest Mayan temples in the region. Climb to the top of this impressive pyramid to enjoy a 360° view of beautiful landscapes on the horizon! Take a walk or bike ride (at an extra cost) around the local community and enjoy the locals and nature of this unforgettable environment. After a delicious, traditional lunch, you will head towards a cenote, where you can swim and relax in the crystal-clear waters before returning to your hotel.

Included:
- Certified private guide
- Lunch
- Transport
- Entry fees to Coba
- Life jacket

Not included:
- Tips (for guide and driver)
- Photos
- Bike rental in Coba

To bring: Sun cream, hat, swimsuit, towel, camera, mosquito repellent and extra money for souvenirs and tips (guide and driver).

Important Information:
Duration: approximately 11 hours
Availability: Fridays
Age: from 6 years old
There are many kilometres between your hotel to where the excursion commences, therefore a long journey time should be expected. In this time however, you will get to enjoy views of the local life from your transfer vehicle.

Read more

Visit Chichén Itzá and Palomitas Cenote

Your Optional Excursions
The pre-Hispanic city of Chichen Itza is the most important and remarkable city of Mayan culture.  Once on the site, marvel at Chichén Itzá, considered one of the new Seven Wonders of the World and the most impressive archaeological site in America. During your trip to this historic monument, your guide will immerse you in the history of the Mayans and Mexico by reminiscing about the past and construction of this intriguing site.    

You will then visit the beautiful city of Valladolid founded in 1543 and build on an ancient archaeological site known as Zaci. As a result, Valladolid is the second largest and most important city in the Yucatán Peninsula. Once in Valladolid, you will enjoy a traditional lunch in a 17th century. Mexican pueblo. A real treat for your taste buds!

Afterwards, we´ll visit the flea Market and walk around the main square in town, before moving onto the "Palomitas" cenote. The cenotes of Mexico are renowned chasms filled with water which have formed over time and offer a breathtaking experience! Here, you’ll get to swim and enjoy this beautiful site - considered one of the most beautiful of the Yucatán peninsula.  

If you have chosen an offer which includes the Yucatan Mini Tour, this option is included in your itinerary, so it is not necessary to add this option to your booking on the Voyage Privé website.

Included:
- Van transport
- Entrance to the ruins
- Lunch (non-alcoholic drinks included)
- Guide
- Snorkel equipment

Not included:
- Camera fees at Chichén Itzá
- Tips (for guide and driver)
- Alcoholic drinks
- Personal expenses

To bring: Sun cream, hat, swimsuit, towel, camera, comfortable shoes, anti-mosquito as well as extra money for souvenirs and tips (guide and driver)

Important information:
Duration: approximately 10 hours
Availability: Tuesdays and Thursdays
Age: Infants and young children are not allowed on this excursion
There are many kilometres between your hotel to where the excursion commences, therefore a long journey time should be expected. In this time however, you will get to enjoy views of the local life from your transfer vehicle.

Read more

Your Journey to Mystery Hotel 5*

Flights: You may choose from Economy, Premium or Business class flights on sectors that they operate, at the next stage of the booking process.

The flights included are with either a scheduled or no-frills airline and are subject to live availability and prices can change. You can choose your preferred departure times during the booking process. Please select your flight options carefully as departure and arrival airports may differ.

Transfers: Return shared Cancun Airport transfers are included for flight-inclusive offers.

For inbound transfer arrangements please confirm with your transfer provider when you arrive. Alternatively, please check with the reception of your accommodation. If you still require assistance, please call the transfer provider directly.

Weather

Jan
min : 20°C max : 27°C
Feb
min : 20°C max : 28°C
Mar
min : 20°C max : 29°C
Apr
min : 22°C max : 30°C
May
min : 22°C max : 30°C
Jun
min : 23°C max : 30°C
Jul
min : 23°C max : 30°C
Aug
min : 23°C max : 31°C
Sep
min : 23°C max : 30°C
Oct
min : 22°C max : 30°C
Nov
min : 21°C max : 28°C
Dec
min : 20°C max : 27°C

Travel Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please  click here.


Please note that the advice can change, and you should continue to check all advice until you travel. 


Entry Requirements

You must ensure you have a valid passport to travel on. 


If you’re visiting Mexico as a tourist you don’t need a visa, but you’ll need to complete an immigration form and have this with you when you enter and leave Mexico. You can get one either when you arrive (forms are available at border crossings or onboard flights to Mexico) or online in advance from the National Institute of Immigration website


You need an immigration form to leave the country. If you lose your immigration form you can get it replaced at the immigration office at any international airport in Mexico. The cost of a replacement is $500 Mexican Pesos, which is payable at a bank.


Travelling to Mexico via the US


If you’re travelling to Mexico via the US, even if you’re only transiting, check the US entry requirements with the US Embassy in London. If you don’t have the correct authorisation you will not be allowed to travel to or transit through the US.


Further information can be found on the FCO’s US Travel Advice.


Health
 

For information about important health advice and any vaccinations required please visit www.gov.uk/foreign-travel-advice and https://travelhealthpro.org.uk/countries


UK health authorities have classified Mexico as having a risk of Zika virus transmission. For more information and advice, visit the National Travel Health Network and Centre website.


Drink only boiled or bottled water and avoid ice in drinks.


In the last 3 years, there has been an increase in reported cases of a food and water bug, cyclospora, affecting travellers returning from Mexico, particularly from the Riviera Maya region between the months of May and June. You should follow the advice of the National Travel Health Network and Centre.


There have been cases of cholera in Quintana Roo.


Cases of Chikungunya virus have been confirmed in Mexico. For more details about this outbreak, see the website of the National Health Network and Centre. You should take steps to avoid being bitten by mosquitoes.


Please note that passport, visa and health requirements can change. It is every traveller’s responsibility to ensure they have a valid passport, any required visas, and all the necessary vaccinations/health requirements as well as adequate insurance. 

Location Information

Distance from Cancun Airport to Mystery Hotel 5*: 86.5 km / 1 hour 15 minutes.

In More Detail

Please find practical information about the property and your trip: 

This property is not accessible to people with reduced mobility. 
The number of rooms at this property: 264
Check-in time: 3 pm
Check-out time: before 12 pm

Our price doesn’t include any additional taxes which may be payable locally.

Please Note: 
Check-in outside the hotel's standard times may incur additional fees. Check out times are subject to change, please check these with the hotel upon arrival.
Schedules and prices are subject to change. 
If the property is accessible to people with reduced mobility, this is subject to availability. To book a room for reduced mobility, please contact our Customer Services Team. 

Hotel Facilities

  • Complimentary WiFi
  • Room Service

Room Facilities

  • King-size bed or two full-size beds
  • Views to the garden
  • Air conditioning
  • Ceiling fan
  • Double-size sofa bed
  • Bathrobe and slippers
  • Hydromassage jacuzzi bathtub (depending on availability)
  • Minibar with daily refills
  • Satellite TV with Internal pay-per-view movie channel
  • Direct dial telephone
  • Safety box
  • Hairdryer
  • Magnification mirror
  • Coffee or tea maker
  • Bathroom amenities
  • Iron and ironing board
  • Alarm clock with station for MP3 players
  • Terrace with table and chairs

Restaurants

  • La Lola
  • Chang Thai
  • El Dorado
  • Bahia E Brasa
  • La Adelita
  • Ribs & More
  • Sumptuori
  • Portofino
  • Poseidon
  • Tikal
  • La Hacienda
  • La Dalia
  • El Gran Azul
  • La Laguna

Leisure Facilities

  • Gymnasium
  • Aerobics
  • Aqua-gym
  • Water Polo
  • Mini golf
  • Ping-pong
  • Archery
  • BB Guns
  • Rifle practice
  • Darts
  • 6 Tennis courts
  • 2 Paddle courts
  • 2 Badminton fields
  • 2 Basketball courts
  • 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
  • 3 Beach volley courts
  • 2 Shuffleboards
  • Petanque
  • 1 Archery range
  • Scuba Diving (Additional Charge)
  • Snorkelling
  • Catamaran
  • Kayak
  • Windsurfing
  • Deep-sea Fishing (Additional Charge)
  • Pedal Boats
  • Windsurf, sailing and catamaran courses (Additional Charge)

Your Contract

If you book a package which includes flights, your contract will be with Voyage Privé. The air holiday package(s) shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10170.

If you book a package which does not include flights, then ATOL protection does not apply. Your contract will be with the provider of the accommodation and not Voyage Privé. Voyage Privé acts only as agent for the accommodation provider.

Please read our booking conditions before confirming your holiday.

Important Information

If booking as a single traveller, room occupancy is not guaranteed. You may be placed in either a single, double or twin room, based on the availability of the property at the time. 

The location shown on our map is to be used as a guide only and the actual location of the property may differ.

Your contact details may be passed on to the hotel so that they can make contact with you to discuss your booking in advance of your arrival.

You may be asked to provide a credit/debit card deposit on arrival to cover any purchases made in the hotel.

Although we endeavour to provide up to date information we cannot guarantee that all hotel facilities and services will be available during your stay, especially when travelling out of the main holiday periods.

Star rating standards may differ to that of the UK, depending on the country of travel.

The Voyage Privé Promise

  • A unique selection of high-end accommodation
  • Exclusive perks and discounts of up to -70%
  • Member services team available 7 days per week
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Carefully selected travel offers

Our offers are distinguished by their quality and the level of their services.

- Curated offers carefully selected by our travel experts.

- We are world recognised in the tourism industry.

- We are constantly improving the quality of our offers, thanks to on-going feedback from our members.


Exclusive prices and discounts of up to -70%

Our flash sales guarantee our members the best rates on the market.

- The 7-day flash sales can be extended or restocked in exceptional circumstances, when we have the opportunity to offer more available dates.

- We negotiate the best rates thanks to our highly regarded reputation and our evergrowing database of members.

- An exclusive discount based on the reference price provided by our partners and suppliers (maximum price advertised for a room and board basis, on a specific time period), guaranteed by means of contract for each sale.

- We offer reliable, responsive, high-quality service.


Quality service: informative, reliable & responsive

Our goal: to provide members with a unique and unforgettable travel experience.

- A simple, inspiring and innovative service, both on your computer and your mobile.

- On-site professional support for your queries.

- Our Customer Service team are available 7 days a week to support you before, during and after your trip.

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