Please note that we have over 1000 customers to deal with due to the Thomas Cook incident, and we would greatly appreciate it if you would not call or email unless the query is very urgent. If you do need to call or email response times will unfortunately be longer than normal.

For any amendment requests we will need to check with our suppliers whether the change is possible, what charges will apply, and if your booking includes a flight, a new ticket may need to be purchased. Please note that due to the time it can take for our various suppliers to respond and the high volume of amendment queries we are receiving, that we do not accept amendment requests within 15 days of departure.

For any bookings without flights please go to the Bookings section of your account and click on “see details” and select “Amend my booking”. From there you can “Choose an option”. Please note for all amendments a £16 per person fee will apply in addition to any supplier fees.

If you still have a question, please call us on 0330 808 0370. Our team are available from Monday to Friday from 10am to 8pm, and from 930am to 6pm at the weekend and on Bank Holidays.

Outside of these hours, please submit this form and a Travel Expert will look into your query. Please do not forget to give us your phone number in case we need to call you.

Completion of an amendment can take up 10 working days as we may need to wait for a response from several suppliers.