For travel to and via the USA and US Virgin Islands, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Program (VWP). Most British citizens travelling on holiday will qualify for the VWP but please see the important note below. All visitors who are eligible for the VWP must now apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorization (ESTA). You must complete an online application for authorization to travel on the ESTA website (details below) at least 72 hours before your flight to the US departs but you are recommended to apply earlier. Providing the application is accepted, you will be provided with approval via the website. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. You should make a note of the ESTA approval number when you receive it.
It is your responsibility to obtain ESTA approval or a US visa if required. If you fail to obtain authorization to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight to the US. Full cancellation charges will then apply.
The ESTA website can be found at https://esta.cbp.dhs.gov/esta.
Important note: Not all British visitors to the USA will qualify for the Visa Waiver Program. You cannot apply for the VWP and will require a visa if you do not have a machine readable passport. All new style, burgundy coloured UK passports are machine readable. You will also need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Other exemptions also apply. If you are in any doubt as to whether you may require a visa, please contact the US Embassy, Consular Information Unit, 24 Grosvenor Square, London W1A 1AE or visit the website www.usembassy.org.uk before making your booking. Further information on entry requirements for the USA is available at http://travel.state.gov. You must check entry requirements at the time of booking and in good time before departure as requirements may change.
Single parents and adults who are not a child’s parents (including grandparents) travelling with children without their parents should be aware that some countries require documentary evidence of parental responsibility or permission before allowing lone parents / other accompanying non parent adults to enter the country or, in some cases, before permitting the children to leave the country. VPG will not accept bookings for any unaccompanied children. VPG cannot be held liable in the event that, despite this restriction, an unaccompanied minor is booked for a holiday without its knowledge.
You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers, when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc.
Further information on entry requirements can be obtained from the Foreign Office website or directly from the country's website. We recommend that you check this before booking and also shortly before departure as requirements may change.
Tag & Track
Voyage Privé has teamed up with TAG&TRACK to provide our members with the ultimate complimentary gift. Our identity and tagging recovery system has been designed to be used for everyday items, such as wallets/purses, keys, briefcases, laptops, holdalls, school bags, mobile phones and electronic equipment. When travelling overseas, tagging your luggage, golf bags, pushchairs and carry on items means they are also protected. Each pack carries a unique number ensuring your lost property can be identified and returned to you. This number also eliminates the need for you to display your name and address, thus hiding your personal details from prying eyes.
Members that are UK Residents and travel with us will receive 1 wallet ID tag, 3 luggage tags, 3 bag tags, 3 key tags, 3 small phone stickers, and 1 large sticker together with 12 months protection and recovery assistance.
You will receive emails inviting you to view upcoming sales. The date and time of each sale is shown in the invitation email. Preview brochures give you an overview of the offer, destination and accommodation.
You can also go straight to the site to view sales currently in progress as well as those sales that are coming soon.
If you are looking for a specific destination, type of holiday or departure date, the new filters on the left hand side of the page offer you the chance to refine your search.
If you sign up to a sale, voyageprive.com will send you a reminder email when the sale is about to start. However, we suggest you log on as soon as the sale starts.
How to access a flash sale:
Once you’ve made your booking, you will receive an email from voyageprive.com summarising the following details:
You can also print your vouchers.
How do I get my voucher?
Having made your booking, voyageprive.com will send you an email which includes the following:
You can open your voucher from the email and print it.
Alternatively, you can get your voucher and invoice by clicking on your name in the top right-hand corner of the page.
Can I make a booking once a sale has closed?
No. Once the sale has closed, no further bookings can be made. Sales normally last 5 days.
When is my booking confirmed?
All offers shown on the site are available. Your booking is confirmed once you receive a confirmation email, sent once payment has been successfully received.
How can I cancel or amend my booking?
If you want to cancel your booking, please contact Customer Services via the link at the foot of the page, or by clicking on your name in the top right-hand corner of the screen. You should also read our Terms & Conditions.
Please note, notice of cancellation must be made in writing by email or fax to us or confirmed with a registered letter which should be signed for. Please refer to our Terms & Conditions for the scale of applicable charges.
Are my personal details confidential?
How do I use my travel vouchers?
Once you’ve chosen your holiday, your booking will be summarised in the form of a quotation. At this stage, you can use your vouchers which will be deducted from the total holiday price.
How long are my vouchers valid for?
Your vouchers are valid for use on the site for 1 year. You may redeem multiple vouchers at a time. You can check your vouchers whenever you likeby clicking your name in the top right-hand corner then selecting ‘My vouchers’.
How do I stop receiving sale emails?
If you no longer wish to receive sale emails from voyageprive.com, just click on the “My Account” link found at the foot of every email or your name in the top right hand corner of the website. Under “My Subscriptions” you are able to register which emails you receive.
I would like to pay over the phone. How can I contact you?
Please email us on email@example.com or call our team on 0844 991 444 and we will be delighted to assist you with your booking.
What should I do if my payment is refused?
In the first instance, we recommend you contact your bank or card
issuer to check your credit limit. For any other payment issues, please contact our team on 08444 991 444 and we would be happy to process your booking for you.
When will my account be debited?
Once your booking has been received, your account will be debited the same night.
Is my online payment secure?
As soon as you make a booking, you will be viewing secure website pages. Our secure server software encrypts your credit/debit card information so your transactions are private and protected as they travel over the Internet. A secure server means that using a credit/debit card on the internet is safer than giving out your card details over the phone. Any personal details entered including credit/debit card payments will automatically be encrypted using Secure Socket Layer (SSL). A padlock symbol at the bottom of your screen indicates that you are in a secure area, as does the beginning of the page address changing from http:// to https://. Your credit/debit card number is passed through to our payment provider for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer. Our providers at Bibit will process your credit/debit card payment. If you do have a problem, despite the above security measures, your card issuer and voyageprive.com will assist you as necessary.
How will I know if someone I have invited has made a booking?
We will email you when one of your friends makes their first booking with voyageprive.com. You will then be entitled to a £10 travel voucher.
What is the baggage allowance for my trip?
Your luggage is carried free as long as you are within the limits shown on your ticket. The allowance varies depending on airline, cabin class and destination. We strongly recommend you contact your airline before travelling to check the allowances.
Please note that some airlines do not include luggage in the flight cost, in these instances a third step in the 'Quotation Page' of the booking process will appear titled ‘Check in bags’ in this section you are able to select how many pieces of checked-in luggage you wish to take. The number of bags indicated is for the entire party travelling.
- Scheduled flights :
The allowance is generally 20kgs in economy (30kgs in first class) for domestic and European flights. For longhaul destinations, the allowance may increase to 40kgs in first/business class and up to 30kgs in economy, depending on the fare and destination.
- Scheduled flights to the USA and Canada :
The allowance is determined by the number of bags checked in. If you exceed two pieces of hold luggage (weighing no more than 23kgs each and with combined dimensions not exceeding 158cm and 140cm for the 1st and 2nd bags), passengers will be required to pay an excess baggage charge for each extra bag or if bags exceed these dimensions.
- Charter flights :
The allowance is generally 15kgs on shorthaul routes and 20 – 25kgs on longhaul routes. Please note: On top of your allowance, certain airlines will carry additional items in the hold at no extra charge, e.g. skis, wheelchairs, children’s bicycles. An infant travelling for free or with a reduction is entitled to an allowance of 10kgs on scheduled flights (one bag with maximum total dimensions not exceeding 115cm and a folding pushchair for scheduled flights to/from the USA/Canada). In practice, most carriers will accept a pushchair without charge.
Please contact your airline before
departure should you have any further queries regarding your baggage allowance.