Privacy Policy

When you visit voyageprive.com, we only collect personal information if you give it to us. To book a holiday with us, we will need to collect information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. All personal information is stored in secure databases at secure addresses to prevent unauthorised access.

We disclose your information to third parties only for the purpose of completing your transaction with us, providing the services to you and for the purposes of associated administration and obtaining professional advice. Voyageprive.com may use the information provided by you to contact you about your holiday.

We may also use this information to contact you with news and future offers. If you would prefer your information not to be used in this way, you should indicate this where appropriate. You can amend your details at any time by visiting the ‘My Account’ section of the website.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Voyageprive.com as stated in this Privacy Policy.

When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration and any contact with Voyageprive.com, either online or by telephone, may be recorded for training and monitoring purposes.

Any changes to the Privacy Policy will be made to this page. Your continued use of this site will constitute your agreement to the changed Terms and Conditions of using this site.

Cookies and how we use them

Cookies are small files which are sent to your browser (for example Internet Explorer or Netscape) and stored on your computer's hard disk. They only identify your computer and not you personally.

Cookies help speed up the booking process so that you do not need to re-type the same information again and again. We use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information.

If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.

Links to other sites

Voyageprive.com, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to.

Data Protection Information

In the UK we operate and are registered in accordance with applicable data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only pass data, including sensitive information, to people responsible for your accommodation arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking.

In making this booking, you consent to this information being passed to the relevant persons. You are entitled to a copy of the information held by us about you. If you would like to see this information please contact us. There will be a small charge for this.

Security of online payments

As soon as you make a booking, you will be viewing secure website pages. Our secure server software encrypts your credit/debit card information so your transactions are private and protected as they travel over the Internet. A secure server means that using a credit/debit card on the internet is safer than giving out your card details over the phone. Any personal details entered including credit/debit card payments will automatically be encrypted using Secure Socket Layer (SSL). A padlock symbol at the bottom of your screen indicates that you are in a secure area, as does the beginning of the page address changing from http:// to https://.
Your credit/debit card number is passed through to our payment provider for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer. Our providers at La Caixa will process your credit/debit card payment.
If you do have a problem, despite the above security measures, your card issuer and voyageprive.com will assist you as necessary.

Links to other sites

Voyageprive.com, its employees, contractors, agents and owners are not responsible for the security policies or content of any websites to which it may link to.